Security - 2nd Shift

About the role

The Safety Ambassador will act as a liaison for their assigned neighborhoods, becoming the eyes and ears for property owners, business owners, residents, and all of Downtown San Diego. They will patrol assigned neighborhoods on foot and by electric bike, respond to service requests, and work directly with emergency response personnel.

Responsibilities

• Provide customer service assistance to residents, business owners, tourists, and other patrons navigating the Downtown San Diego area
• Actively patrol assigned neighborhoods regularly, establishing order and presence throughout the Downtown San Diego community
• Check in daily with neighborhood residents, business owners, property owners, and private security
• Compose, maintain, and present detailed reports of incidents and accidents, notating damages, theft, or any other irregular activity
• Investigate and report suspicious activities related to panhandling, public intoxication, loitering, aggressive individuals, nuisance crimes, as well as any suspected criminal activity
• Create BOLO reports based on the need of each property
• Aid Maintenance Ambassadors with securing areas for maintenance duties during special projects, power washing requests, and block face cleanings
• Act as an escort and provide directional assistance for employees, residents, and visitors in need
• Clean, maintain, and operate issued equipment, including bikes, Segways, phones, and radios
• Compile daily statistics using Eponic work logs, recording service requests
• Complete quarterly training and field training under the direction of the Shift Supervisor
• Perform quality assurance duties as directed
• Real time reporting and submittal of incident reports, employee accidents, vehicle accidents, and emergency responses
• Provide coordinated outreach services with Clean & Safe Outreach team and refer 211 informational packets to those in need
• Report any trip hazards, day burners, lights out, unattended property, or other City of San Diego correspondence via Get It Done app or contacting Street Divisions Department via phone

Requirements

• Valid U.S. Driver’s License and clean driving record (REQUIRED)
• Must be able to ride a bike for an extended period of time
• 3+ years’ experience in Security field, Guard Card certified
• Valid CA Guard Card; current CPR/First Aid certification required
• High School Diploma or GED
• Able to work varied hours, including weekends and holidays
• Outstanding customer service skills, in person and electronically (radio/phone)
• Hospitality experience a plus
• Strong verbal communication and listening skills
• Ability to speak, read, and write in English. Bilingual or multilingual a plus
• Knowledge of legal guidelines for area security and public safety

Qualifications

• High school diploma or equivalent
• Valid U.S. Driver’s License and clean driving record (REQUIRED)
• 3+ years’ experience in Security field, Guard Card certified
• Valid CA Guard Card; current CPR/First Aid certification required
• Outstanding customer service skills, in person and electronically (radio/phone)
• Strong verbal communication and listening skills
• Ability to speak, read, and write in English. Bilingual or multilingual a plus
• Knowledge of legal guidelines for area security and public safety

Skills

• Customer service skills
• Verbal communication and listening skills
• Ability to speak, read, and write in English. Bilingual or multilingual a plus
• Knowledge of legal guidelines for area security and public safety

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan (eligible after 6 months of employment)
• Employee Assistance Program

Pay

$26.00 per hour

Schedule

2nd Shift: 1:30 PM - 10:00 PM

Location

Downtown San Diego area

Pre-employment Requirements

• Criminal Background Check
• Pre-employment Drug Screening
• Motor Vehicle Report
• Pre-employment Physical
• Reference Check

Core Attributes

• Team Player
• Flexible
• Attention to detail
• Outstanding customer service
• Professional Polish Appearance

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism, are committed to nurturing a Downtown that benefits the entire San Diego region.

Our Values

• Deliver excellent service
• Be fun and open-minded with a quirky sense of creativity
• Pursue growth and learning
• Build honest relationships and communication
• Nurture a safe work environment
• Inclusiveness and diversity

Our Commitment to Diversity, Equity, and Inclusion

We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.