Secure Communication Technician

Secure Communication Technician position on the Kirtland AFB C4 Contract in Albuquerque, New Mexico.

About the role

Installs and maintains secure voice and data networks through programming, installation, testing, and maintenance of secure communication equipment. Orders, pickup, loading, storage, and destruction of COMSEC materials, completes daily inventories of all COMSEC material. Works from customer-submitted work orders and coordinates with the customer to ensure required services are installed and operational. Maintains accurate records of all managed devices and COMSEC materials, and manages scheduling of installs, re-keys, and upgrades. Maintains a safe work environment by following codes, standards, and legal regulations.

Since 1976, SMS has specialized in modernizing legacy IT and sustaining complex enterprise environments for federal agencies. With the goal of building long-term partnerships with customers, SMS invests in employees by providing training, tools, and support to keep critical missions operational, improve performance, and reduce risk. SMS is headquartered in McLean, Virginia, with offices and on-site operations at customer locations throughout the United States.

Responsibilities

• Ordering, pickup, loading, storage, and destruction of COMSEC materials
• Completing daily inventories of all COMSEC material
• Working from customer-submitted work orders
• Coordinating with customers to ensure required services are installed and operational
• Maintaining accurate records of all managed devices and COMSEC materials
• Managing scheduling of re-keys, upgrades, and troubleshooting
• Supporting specialized utility programs to collect systems and network data
• Troubleshooting, repairing, and deploying ground-level and orbital networks and devices in support of the Command Post
• Meeting with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems
• Reviewing project plans to plan and coordinate project activity
• Maintaining a safe work environment by following industry and DoD codes, standards, and legal regulations

Requirements

• Experience as a COMSEC Responsible Officer (CRO) and/or Secure Voice Responsible Officer (SVRO)
• Knowledge in telecommunications systems and practices
• Knowledge in networking fundamentals
• Customer service experience
• Ability to meet physical requirements of the position such as climbing ladders, standing, bending, and lifting for the duration of the duty day
• Ability to understand and carry out oral and written instructions
• Ability to meet with customers tactfully and courteously and establish and maintain cooperative and effective working relationships
• Understanding of proper safety practices, procedures, and regulations applicable to work in a telephone switch environment
• Experience with tools and test equipment required for the installation and maintenance of telephone and data network services
• Experience with SKLs, TACLANE Network Encryptors, Sectera vIPer phones, STEs, OMNIs, Iridium Satellite Phones, KIV7M encryptors, KOV-81 encryptors, and KY-100 encryptors
• Detail-oriented with good record management skills, capable of maintaining documentation, forms, and inventories
• Refined critical thinking skills, self-starter, and ability to direct the activities of other team members
• Diplomatic, multi-task capable, detail-oriented, adaptive to a dynamic environment, dependable, and reliable
• Valid New Mexico Driver’s License
• TOP SECRET/SCI security clearance or ability to obtain one
• CompTIA Security+ CE certification
• HDI CSR certification preferred, but can obtain within 30 days of hire

This position may require occasional after-hours call-ins for emergency response. Employees in this role must provide a personal cell phone number for contact purposes.