Security Communication Specialist

About the role

Under general supervision, perform tasks related to the operation of communication equipment used in receiving, sending, and relaying information in response to Emergency/Non-Emergency calls according to the goals of Mercy Health System, the philosophy of the Sisters of Mercy Standard of Care, and the Employee Code of Conduct.

• Determine exact location of each incident or request.
• Dispatch and track location of Public Safety Officers.
• Provide pre-arrival and post-dispatch instructions when applicable.
• Maintain necessary documentation and records.
• Coordinate with various law enforcement agencies, the fire department, the House Nursing Supervisor, EMS, operators, alarm companies, administration, maintenance, EVS, guest services, and the Public Safety officer in charge.
• Perform related duties as assigned.

Responsibilities

• Handle highly stressful situations with strong multitasking and communication skills.
• Prioritize information using a logical and rational approach to problem-solving.
• Exhibit self-discipline and confidence to control actions in emergency situations.
• Process information quickly and make decisions impacting safety.
• Proficiency in call-creation for emergency and non-emergency incidents, including:
  • Making quick and accurate decisions based on prior guidance.
  • Entering data (e.g., names, telephone numbers, license plates) into a computer.
  • Hearing, comprehending, summarizing, and responding to verbal information.
  • Using written information from lists (e.g., telephone books).
  • Recognizing similarities or differences in information like addresses or names.
  • Quickly learning and recognizing written descriptions (e.g., red car, blue boat).
  • Remembering short-term information like telephone or license plate numbers.
  • Evaluating and prioritizing or categorizing incidents.
  • Identifying the most correct solution based on information.
  • Determining routes/locations using basic maps.
  • Correctly spelling commonly-used words to avoid delays in assistance.
  • Communicating clearly using sentences or phrases.
  • Reading and comprehending written passages.

Requirements

• High school diploma or equivalent.
• Emergency Police Dispatch (EPD) certification by NAED within 90 days of hire.
• Emergency Telecommunicator course (ETC) or successful completion during initial orientation.

Working Conditions

• Patience, emotional stability, and ability to work in high-stress situations.
• Works indoors with adequate temperature, ventilation, and lighting.
• Exposure to average indoor noise, disruptions, and normal indoor dust/dirt.
• Above-average stress levels.
• Periodically works beyond normal hours on an as-needed basis.
• Must be able to sit or stand for long periods, with intermittent walking, bending, twisting, and reaching.
• Dexterity for simple coordinated movements of fingers, hands, feet, legs, and torso.
• Sedentary work with occasional lifting/carrying of objects.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.