Second Purser (Pax)

About the role

This position involves overseeing various administrative and operational tasks to ensure smooth concession operations and guest experiences on board. The role requires proactive problem-solving and maintaining high standards of staff training and development.

Responsibilities

• Ensure staff training, development, and knowledge throughout concession outlets are maintained at optimum levels to facilitate guests’ experience.
• Handle inbound and outbound clearance of vessels, including passenger visa requirements, maintaining port requirements files, pre-arrival advice to port agents, manifest distribution, and port telex.
• Communicate departure manifests by email upon sailing from ports of call.
• Compile and forward all visitor requests to security and ports of call, and provide names for docking spots.
• Update the Non-Revenue File for Housekeeping, Hotel Controller, and Night Auditor.
• Send Non-Revenue Discounts to Internet Manager, Spa Manager, Boutique Manager, and Assistant Purser.
• Prepare Kosher Wine Amenities Request for onboard Sabbath Services.
• Coordinate sending of Safety Letters with Assistant Pursers.
• Charge Concessionaires for office supplies consumption.
• Prepare Port Authorities Requisition.
• Update monthly POB (Passengers on Board) Documents.
• Update Voyage Report daily.
• Compile and ensure all Material Landing Manifests are completed accurately and forwarded in a timely manner to relevant port authorities.
• Prepare various files for new cruises and assist the Executive Concierge with embarkation duties.
• Prepare and balance amenities.
• Prepare and distribute Special Advise List.
• Collect and send all courier packages to the head office.
• Coordinate Purser on Duty Schedule.
• Prepare EOC Filing.
• Prepare new cruise details after Chief Purser loads cruise form NVS, including the addition of guest entertainers and cancellation of back-to-backs.
• Conduct weekly audits of front desk cash floats.
• Control credit card authorizations and referrals, and communicate with guests on corrective action.
• Supervise sending of declined credit card letters and open balance cash letters by Assistant Purser, and monitor all reports.
• Respond to Company Accounting on past guest account queries.
• Facilitate the training of Front Desk Staff in financial aspects of the operation.
• Coach and support Assistant Purser in daily operations and facilitate additional training for progression.
• Train, coach, and lead crew to consistently superior levels of performance.
• Communicate standards of performance to employees.
• Ensure adherence to the company-defined appraisal system.
• Create and maintain a positive work environment.
• Monitor the practical application of the Company’s policy, procedures, and instructions.
• Participate in crew and passenger safety drills according to instructions from the ship’s command.

Requirements

• Proficiency in Microsoft Office Suite, Fidelio Cruise, and Micros Fidelio Point of Sale.
• Hospitality background required.
• Travel industry and previous shipboard experience required.
• Experience in crew operations preferred.
• Understanding of the highest level of service.
• Excellent administrative skills.

Qualifications

• Excellent communication skills.
• Respect for all co-workers and guests.
• Pride in your work by creating positive energy, excitement, and fun.
• Outgoing personality, open-minded, and flexible.
• Able to work 7 days a week.