Assistant 2nd Purser

This role supports the Second Purser Pax/Crew in ship clearance, documentation, and administrative tasks within the Hotel department, ensuring smooth operations for guests and crew.

Responsibilities

• Assist the Second Purser in verifying visas, electronic visas, ETAs, and other clearance-related documentation for guests and crew.
• Collaborate with guests and crew to ensure timely submission and verification of required documents.
• Stay updated on changing clearance requirements for various countries and adapt to new procedures.
• Proactively assist guests who have not submitted required declarations or electronic arrival applications before boarding.
• Play a pivotal role in guest check-in, verifying passports, visas, and other travel documents for compliance with entry requirements at each port.
• Collaborate with the check-in team to expedite the process and resolve documentation issues.
• Prepare and execute verification processes such as EU Lisa (electronic verification of entry eligibility).
• Ensure passenger and crew manifests are prepared and submitted as required by various countries and electronic portals.
• Maintain real-time accuracy of manifests, reflecting changes, additions, and departures promptly.
• Assist in handling scheduled and last-minute face-to-face inspections, reallocating resources as needed.
• Interact with local authorities and address unusual occurrences or issues promptly.
• Assist other ship departments (Deck, Engine, Food & Beverage) with in-port requirements and passenger/crew issues.
• Collaborate with the Crew Office to manage crew documentation, ensuring compliance with international regulations.
• Streamline communication between the Crew Office and other departments for crew-related matters.
• Maintain accurate records and databases for crew documentation, including expiration dates and renewals.
• Generate reports for the Crew Office and ship management to assist in compliance audits.
• Handle administrative tasks related to amenities, new cruise preparations, reception floats, and other duties as assigned.
• Support the Chief Purser in clearance requirements, cruise preparations, and other tasks when needed.
• Assist the Executive Concierge with administrative tasks and provide supervision to Receptionists.

Requirements

• Proficiency in MS Office Suite.
• Previous experience in a purser or administrative role on a cruise ship is preferred.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing clearance procedures and requirements.
• Understanding of guest and crew documentation processes.
• Flexibility to handle unexpected situations and demands.
• Ability to work effectively within a team and collaborate with various ship departments.
• Strong attention to detail and commitment to accuracy.
• Ability to work well under pressure.
• Experience with electronic visa and clearance processes is a plus.