Second Purser (Crew)

Assume personal responsibility for safety and NCLH’s impact upon the environment.

Responsibilities

• Ensure smooth Clearance for all crew in accordance with advised Port requirements and OCI / RSSC policies.
• Ensure accurate financial reporting of crew accounting, maintenance of crew systems and payroll compliance in accordance with OCI / RSSC policies.
• Facilitate information flow to Department Heads, Shipboard Management and OCI / RSSC Corporate.
• Liaise closely with Training & Development Manager / HR Manager on board to ensure good relations are maintained and information is shared between all on board.
• Demonstrates a genuine concern for guests’ wellbeing at all times; pro-active approach to problem solving.
• Demonstrate a genuine concern for crew wellbeing at all times; pro-active approach to problem solving; treats crew members as the internal customer.
• All communications with port agents for port clearance requirements and pre arrival notifications for crew.
• Preparation of clearance papers for each port.
• Email daily crew manifests and movements to shore side and port agents.
• Prepare Crew Landing forms and send to port agent.
• Attend ship's clearance along with Crew Purser.
• Confirm crew figures in MAPS and Fidelio balance to actual crew count each day.
• Assist Crew Purser and Crew Administrator with crew sign ons.
• Assist Crew Administrator with sign on crew photos in Fidelio and MXP and MAPS.
• Prepare and print crew passes.
• OCI Uniforms requisitions for sign ons.
• Assist Crew Purser and Crew Administrator with crew sign offs.
• Assist Crew Administrator in preparing sign off package.
• Assist at full crew Immigration inspections checks.
• Assist escorting crew signs off through Customs in terminal in USA.
• Check Crew out of Fidelio.
• Maintain ships articles for sign offs, sign ons and Master's signature.
• Assist Crew Administrator in updating MXP, MAPS and Fidelio where required on large turnover days.
• Overall responsible for all passports and seaman's books and Yellow Fever certificates.
• Assist Crew Administrator with passport / seaman's book check to crew list before and after hand out / return.
• Assist Crew Administrator with passport / seaman's books distribution / collection.
• Assist Crew with general queries along with Crew Administrator.
• Take Crew cabin maintenance requests.
• Crew lost luggage follow up with port agents.
• Update victualling daily.
• Update voyage report daily.
• Advise Department heads of position changes.
• All O&R and concessionaire Seaman's Books Applications.
• Monthly update of crew sign off dates in Fidelio.
• Prepare MCV for Australia when required.
• Prepare Visa application for disembarking crew when / where required.
• Attend Crew Welfare Meetings and assists with Crew Welfare activities.
• Cover Reception desk for meetings.
• Sets up US crew in payroll in MXP as Taxable.
• Collects W4 and all US taxes paperwork and sends to shore side.
• Prepare expense reports.
• Data entry of expenses and deductions.
• Data entry Deck and Engine Overtime & balance against payroll journal entry.
• Data entry of medical commission and foreign currency commission.
• Balance Payroll Journal Entry to Additions & Deductions Sheet and review the wage components according to the GL Journal entry before EOM.
• Print and distribute crew pay slips EOM.
• Administer payroll confirmation report – ensure all signed etc.
• Assist with EOM payroll package.
• Assist Crew Administrator with Crew time and attendance system.
• Review crew open balance report to monitor crew spending.
• Take cash payments for crew accounts during crew hours.
• Sell foreign currency to crew.
• Provide US $ change to crew.
• Supports and guides Crew Administrator.
• Trains, coaches and leads crew to consistently superior levels of performance.
• Creates and maintains a positive work environment.
• Models excellent leadership behavior.
• Promotes, participates in and actively suggests enhancements of the Signature Your World Service program.
• Will participate in crew and passenger safety drills according to instructions from ship’s command.
• Comply with company safety and pollution prevention regulations.

Requirements

• MS Office Suite
• Fidelio Cruise including (but not limited to) modules: Cruise Management, Quick Check In
• Micros / Symphony POS
• MXP
• MAPS
• Hospitality Background preferred
• Travel industry and previous shipboard experience required
• Experience in crew operations preferred
• Understanding of the highest level of service
• Excellent administrative skills
• Strong leadership skills and practice "leadership by example"
• Outgoing personality, open minded and flexible
• Ability to work in an international environment
• Ability to perform well under pressure
• Excellent appearance and excellent social skills
• Well organized
• Knowledge of Clearance and Port Regulations (Preferable)