Assistant Purser

Responsibilities

• Act as a filter for guest complaints or concerns to the Executive Concierge
• Ensure front desk logs and reports are maintained within Company Standards
• Handle guest requests in a timely and efficient manner with appropriate follow-up
• Complete all end-of-cruise filing and cruise startup preparation promptly
• Liaise with the Executive Concierge to ensure smooth information flow to the Front Office
• Perform daily follow-up of all front desk logs
• Take a pro-active approach to problem-solving
• Assist the Executive Concierge with necessary documentation for embarkation
• Prepare front desk schedules and work rotations
• Assist in implementing and maintaining corporate guidelines, procedures, and training practices
• Print Oceania Club invitations after preparation by the Oceania Ambassador
• Collect, balance, and post US quarters from guest launderettes
• Prepare files for the General Manager with La Reserve, Privee bookings, and Terrace Café guest counts at the end of each cruise
• Update folders for the current cruise, including telephone directory and cabin availability lists
• Provide US dollar change for Front Desk staff
• Collect, verify, and collate guest cash payments at the end of the cruise and hand them to the Chief Purser
• Cash out traveler’s checks and cash advances with Front Office staff at the end of the cruise
• Balance cash advances to the cruise balance report at the end of the cruise
• Set up guest accounts, process cash payments, and handle guest account queries
• Provide US dollars and foreign currency exchange services to guests
• Provide cash advances and foreign currency account payments to guests
• Perform daily safe audits and foreign currency audits
• Attend onboard gaming activities and prepare final figures and audits
• Perform accounting duties as instructed by the Chief Purser or Second Purser
• Train new reception staff in front office operations
• Monitor the practical application of the Company’s policies, procedures, and instructions
• Participate in crew and passenger safety drills as instructed by the ship’s command
• Perform all other duties as requested by supervisor

Requirements

• Hospitality background required
• Reception and Front Office background required
• Auditing and Night Audit skills preferred
• Proficiency in Microsoft Office Suite, Fidelio Cruise, and Micros Fidelio Point of Sale
• Understanding of the highest level of service
• Excellent administrative skills

Qualifications

• Excellent communication skills
• Respect for all co-workers and guests
• Pride in work by creating positive energy, excitement, and fun
• Outgoing personality, open-minded, and flexible
• Able to work 7 days a week
• Demonstrate positive behaviors: smiling, being polite, and courteous
• Able to develop camaraderie with team members
• Ability to work in an international environment
• Ability to live in close quarters and share limited space with cabin-mates
• Ability to work under pressure while maintaining a pleasant working environment
• Excellent appearance
• Able to meet all pre-joining requirements