Seasonal Stationery & Design Support Assistant - 2026

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate like EEO, legal, etc. Must preserve all substantive info. We need to parse the posting. Key info: - Must reside in listed states to be considered for a Seasonal Role: list of states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI - Note: remote seasonal role, starting in September through December 2026. - Description: "Do you thrive in a fast-paced, lively atmosphere? ..." etc. - The Role: description of Minted, Customer Service team, etc. - You Will: list of duties (phone, email, live chat, social media; resolve concerns; leverage knowledge base; manage multi-system workflows; document interactions; identify operational errors; maintain high bar; direct feedback loop; leadership insight sharing). This is responsibilities. - You Are A: list of attributes (thoughtful problem-solver; tech-savvy; fast learner; patient, empathetic; highly digitally dynamic; open to set schedule; visible & engaged; unscripted communicator). This could be qualifications/skills. - You Have: list of requirements (Bachelor’s degree or equivalent work experience; experience with high-end customers; experience handling inbound contact volume; experience with design-related work; interest/aptitude for design/technical issues a plus; excellent written communication; high attention to detail; experience using omni-channel CRM platforms; experience using older technologies; etc). This is requirements/qualifications. - Ecosystem & Background Alignment: more description of desired background (problem solving & adaptability; multi-system navigation; unscripted personal connection). Could be qualifications. - Compensation: details: market-based compensation model with four geographic tiers. Final compensation based on primary work location defined as residence within 60 miles of a metropolitan area: Geo 2: list of cities: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $19.19/hr. Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $17.62/hr. Thus we have Pay info. - No explicit Benefits or Schedule beyond mention: "We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends." Also "Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on." So schedule info present: set schedule, includes evenings and weekends, 7 days a week. So we can include a Schedule section. - Benefits: Not mentioned explicitly. No benefits details. So we should not create a Benefits section. - About the role: we have a paragraph describing Minted and the role. Could be "About the role" section. - Responsibilities: the "You Will" list. - Requirements/Qualifications: the "You Have" list plus maybe "Ecosystem & Background Alignment". Could combine into Requirements. - Skills: maybe the "You Are" list (attributes) could be Skills. We need to decide sections: About the role, Responsibilities, Requirements, Skills, Pay, Schedule. Possibly Qualifications separate from Requirements? The instruction says use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Requirements and Qualifications if content distinct. But we can combine if not needed. Better to have Requirements (education/experience) and Qualifications (maybe soft skills). But we have "You Are" (attributes) and "You Have" (requirements). Also "Ecosystem & Background Alignment" is more about desired background. We could do: - About the role (intro paragraph) - Responsibilities (You Will) - Requirements (You Have: degree, experience, etc) - Skills (You Are: problem-solver, tech-savvy, etc) - Pay (compensation tiers) - Schedule (set schedule, evenings weekends, 7 days a week) We must not include filler like "commensurate with experience". Not present. We must not include boilerplate like EEO, legal, AI notice, etc. Remove those. We must preserve all substantive info. So we need to include the list of states for eligibility, the remote seasonal role timing, the description of Minted, the role description, the responsibilities list, the requirements list, the skills list, the compensation details, schedule details. We need to format as HTML fragment: use

for headings,

• for lists,

  for prose. We must not include markdown code fences. We must output only HTML. Let's craft. First, maybe a short paragraph about eligibility and remote seasonal role: Could be part of About the role or a separate note. Since it's eligibility, maybe include in About the role. We'll produce:

  About the role

  Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. The Customer Service team is at the heart of the experience for our customers, helping with pre‑ and post‑order questions for customized products. This is a remote seasonal role, running from September through December 2026, open to candidates residing in the following states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.

  Then Responsibilities:

  Responsibilities

  • Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
  • Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
  • Leverage detailed internal knowledge base to augment service approach.
  • Manage multi‑system workflows by cross‑referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
  • Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
  • Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
  • Maintain a high bar: deliver consistently strong quality in every interaction, while being available for customers through efficient time management and proactive communication with leadership.
  • Participate in regular 1:1s and on‑camera video huddles with your Team Supervisor to discuss unscripted order resolutions and workflow improvements.
  • Share platform friction points or operational errors directly with Customer Service leadership to drive improvements.
  Then Requirements:

  Requirements

  • Bachelor’s degree or equivalent work experience.
  • Experience working with high‑end customers, owning and solving customer problems, sometimes requiring extra problem‑solving, research, or creative thinking.
  • Experience handling inbound contact volume and familiarity with contact queues.
  • Experience with design‑related work and fulfillment (photo printing, design files, etc.).
  • Interest and aptitude for design‑ or technical‑related issues is a plus.
  • Excellent written communication skills, able to write structured, custom, professional responses without relying on canned templates.
  • High attention to detail, strong organizational habits, and cognitive stamina to context‑switch between separate browser tabs and platforms continuously without losing accuracy.
  • Experience using omni‑channel CRM platforms (e.g., Salesforce, Zendesk, etc.).
  • Ability to learn older or new‑to‑you technologies quickly and easily.
  Then Skills:

  Skills

  • Thoughtful problem‑solver who enjoys helping people through unique situations without a script.
  • Tech‑savvy and comfortable moving between different tools (CRM, order databases) while keeping a steady, helpful pace.
  • Fast learner who can quickly internalize evolving technical workflows, product customization rules, and platform updates.
  • Exceptionally patient, empathetic, and resilient, with the emotional intelligence to deliver a warm, premium, personalized brand experience.
  • Highly digitally dynamic, capable of actively navigating, cross‑referencing, and updating a multi‑platform tool stack simultaneously under real‑time pacing constraints.
  • Open to a set schedule within operating hours, including weekends.
  • Visible & engaged: excited to be an active, visible member of a supportive remote team, valuing open feedback, camera‑on connections, and individual recognition.
  • Unscripted communicator: confident navigating nuanced customer situations using documented knowledge alongside natural human warmth.
  Then Pay:

  Pay

  • Geo 2 (Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR): $19.19/hour.
  • Geo 3 (all other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI): $17.62/hour.
  Then Schedule:

  Schedule

  • Set schedule provided; includes some evenings and weekends.
  • Team operates 7 days a week.
  We need to ensure we didn't repeat any content unnecessarily. Also ensure we didn't include any boilerplate like "Disclaimer", "Notice Of AI Use", "About Minted Artists", etc. We omitted those. Check that we preserved all substantive info: eligibility states, remote seasonal timing, description of Minted and role, responsibilities, requirements, skills, pay, schedule. Also we included "You Are" attributes as skills. Good. We need to ensure we didn't miss any piece: The "Ecosystem & Background Alignment" content is somewhat similar to skills/requirements but we captured many points in skills and requirements. However we might have omitted some nuance: "Problem Solving & Adaptability: Our omni-channel queue moves quickly, and you will seamlessly transition between phone, email, and live chat workflows depending on seasonal business needs. This role is built for individuals coming from fast-paced e-commerce or customer-facing app support that requires deep problem-solving or research work to solve customer problems with a high degree of empathy and who love day-to-day variety rather than slower-paced administrative tracking." This is covered partially by skills (problem-solver, fast learner) and responsibilities (handle multiple channels). Could add a bullet under Skills or Responsibilities about seamlessly transitioning between phone, email, live chat workflows. But we already have responsibility to handle phone, email, live chat, social media. The nuance about transitioning based on seasonal needs is maybe covered. "Multi-System Navigation: While resolving a single customer inquiry, you will actively navigate, cross-reference, and update multiple web-based platforms at once—from checking custom artist design files and holiday production schedules to updating order tracking tools and our CRM. Being naturally tech-savvy and comfortable managing several systems and screens simultaneously is a core part of the daily workflow." This is covered in responsibilities (manage multi-system