Seasonal Personalization & Order Resolution Assistant - 2026

We need to output HTML fragment with sections: headings using

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, etc. Must preserve all substantive info. We need to parse the posting. Key info: - Must reside in listed states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI - Note: remote seasonal role, starting in September through December 2026. - The Role description: Minted is a premium design marketplace... Customer Service team... etc. - Responsibilities (You Will): list bullet points: Handle phone, email, live chat, social media interactions... Resolve unique customer concerns... Leverage detailed internal knowledge base... Manage multi-system workflows... Document customer interactions... Identify operational errors... Maintain a high bar... Direct Feedback Loop... Leadership Insight Sharing... - Requirements/Qualifications: "You Are A": thoughtful problem-solver... Tech-savvy... Fast learner... Exceptionally patient... Highly digitally dynamic... Open to a set schedule... Visible & Engaged... An Unscripted Communicator... - "You Have": Bachelor’s degree or equivalent work experience. Experience working with high-end customers... Experience handling inbound contact volume... Experience with design-related work... Interest and aptitude for design- or technical-related issues... Excellent written communication skills... High attention to detail... Experience using omni-channel CRM platforms... Experience using older technologies... etc. - Ecosystem & Background Alignment: more details about problem solving, multi-system navigation, unscripted personal connection. - Compensation: details about geographic tiers: Geo 2: certain cities $19.19/hr; Geo 3: all other locations within listed states (list) $17.62/hr. Note: The list of states for Geo 3 includes many of the same states as earlier but excludes NYC metro area. So we have pay info. - Schedule: remote seasonal role, starting September through December 2026. Also "We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends." Also "Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on." Thus we have Pay and Schedule sections. Benefits: Not mentioned explicitly. No benefits info. So we should not create Benefits section. About the role: we have description of Minted and role. Could be "About the role" section. Responsibilities: we have "You Will" bullet list. Requirements/Qualifications: we have "You Are A" and "You Have" and "Ecosystem & Background Alignment". Could combine into Requirements or Qualifications. We need to decide which headings to use. The instruction: use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose appropriate ones. We have content for About the role (company description, role context). Responsibilities (You Will). Requirements (You Have, You Are A, Ecosystem & Background Alignment). Skills maybe could be separate but we can incorporate into Requirements. Pay and Schedule. We must not create sections with filler like "commensurate with experience". We have actual pay numbers. We must not repeat job title. Not include Job ID. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove the "Disclaimer", "Notice Of AI Use In Employment Decisions", "About Minted Artists shape culture..." maybe that's about company but could be considered boilerplate? It's about Minted's mission; could be part of About the role? Might be considered substantive? It's describing Minted's mission and impact. Could be included in About the role. However the instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "About Minted Artists shape culture..." is not boilerplate; it's company description. Might be okay to keep. But we already have description earlier. Might be duplicate. We can keep unique content. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to include all details from the posting, but we can reorganize into sections. We must not create sections with placeholder text. So we need to ensure each heading has real content. Let's extract substantive content: - Location eligibility: Must reside in listed states (list). Remote seasonal role, Sep-Dec 2026. - About Minted: premium design marketplace for stationery, art, home; sources creative content from independent artists; leads with design; empowers customers; Customer Service team at heart; unique customized nature; customers look for help pre- and post-order; CSRs serve important role delivering elevated nuanced solutions due to handcrafted nature; reporting to Team Supervisor; skilled at navigating multiple web-based tools while warmly engaging; open 7 days a week; set schedule includes evenings and weekends; not anonymous mega-scale call center; work within small pod reporting to dedicated Team Supervisor; regular connection to cross-functional senior leaders; leadership knows you by name, reviews order and customer insights, supports via live huddles and 1:1 check-ins; role where problem-solving noticed, voice heard, not just a number. - Responsibilities (You Will): * Handle phone, email, live chat, social media interactions with high degree of ownership and warmth. * Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script. * Leverage detailed internal knowledge base to augment service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside natural, elevated service skills to help find answers and deliver great experiences. * Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly. * Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies. * Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve broader customer journey. * Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership. * Direct Feedback Loop: Actively collaborate with your Team Supervisor during regular 1:1s and on-camera video huddles to discuss unscripted order resolutions and workflow improvements. * Leadership Insight Sharing: Identify platform friction points or operational errors and share proactive insights directly with Customer Service leadership to improve the broader customer journey. - You Are A: * thoughtful problem-solver who enjoys helping people through unique situations where there isn't always a "right" answer or a script to follow. * Tech-savvy and comfortable moving between different tools like our CRM and order databases while keeping a steady, helpful pace. * A fast learner who can quickly internalize evolving technical workflows, product customization rules, and platform updates, translating feedback immediately into improved queue performance. * Exceptionally patient, empathetic, and resilient, with the emotional intelligence required to deliver a warm, premium, and personalized brand experience to customers managing time-sensitive holiday timelines. * Highly digitally dynamic and capable of actively navigating, cross-referencing, and updating a multi-platform tool stack (CRM, internal order management databases, artist design files, and knowledge bases) simultaneously under real-time pacing constraints. * Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on. * Visible & Engaged: Excited to be an active, visible member of a supportive remote team—you value open feedback, camera-on team connections, and individual recognition for your problem-solving skills. * An Unscripted Communicator: Confident navigating nuanced customer situations using documented knowledge alongside your natural human warmth, rather than reading off a rigid script. - You Have: * A Bachelor’s degree or equivalent work experience. * Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking. * You set the bar when it comes to winning customers over by solving problems with a genuine and authentic approach. * Experience handling inbound contact volume; familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc. * Experience with design-related work and fulfillment: photo printing, design files, etc. * An interest and aptitude for design- or technical-related issues and problems is a plus. * Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates. * High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy. * Experience using omni-channel CRM platforms like SF, ZD...etc. * Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily. - Ecosystem & Background Alignment: * Problem Solving & Adaptability: omni-channel queue moves quickly, you will seamlessly transition between phone, email, and live chat workflows depending on seasonal business needs. This role is built for individuals coming from fast-paced e-commerce or customer-facing app support that requires deep problem-solving or research work to solve customer problems with a high degree of empathy and who love day-to-day variety rather than slower-paced administrative tracking. * Multi-System Navigation: While resolving a single customer inquiry, you will actively navigate, cross-reference, and update multiple web-based platforms at once—from checking custom artist design files and holiday production schedules to updating order tracking tools and our CRM. Being naturally tech-savvy and comfortable managing several systems and screens simultaneously is a core part of the daily workflow. * Unscripted Personal Connection: We lead with authentic human empathy and do not rely on rigid conversation scripts. We look for agile communicators who can work confidently without a strict manual and who want to bring their own unique, warm voice to every single customer interaction as they research customer issues, find unique solutions to problems, and navigate difficult conversations or situations. - Compensation: * Minted utilizes a market-based compensation model with four geographic tiers. * Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area: - Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $19.19/hr - Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $17.62/hr - Schedule: * This is a remote seasonal role, starting in September through December 2026. * We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends. * Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on. We need to output HTML fragment with headings

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