Seasonal Personalization & Order Support Representative - 2026
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info.
We need to parse the posting.
Key info:
- Must reside in listed states to be considered for a Seasonal Role: list of states.
- This is a remote seasonal role, starting in September through December 2026.
- Role description: Minted is a premium design marketplace... Customer Service team... etc.
- Responsibilities (You Will): list bullet points.
- Requirements/Qualifications (You Are, You Have): list bullet points.
- Compensation: details with geographic tiers.
- Schedule: open 7 days a week, set schedule includes some evenings and weekends. Also mention "Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on."
- Benefits: Not explicitly mentioned? There's no benefits section. So we should not create Benefits section.
- Pay: we have compensation details. So include Pay section.
- Schedule: we have schedule info. So include Schedule section.
- About the role: we have description of Minted and role. Could be About the role.
- Responsibilities: bullet list from "You Will".
- Requirements/Qualifications: bullet list from "You Are", "You Have", plus maybe "Ecosystem & Background Alignment". Could combine.
We need to avoid filler like "commensurate with experience". Not present.
We must not include boilerplate like EEO, legal, etc. Remove sections like "Disclaimer", "Notice Of AI Use", "About Minted Artists", "How Our Process Works", etc.
We must preserve all substantive information. So we need to include the list of states, the remote seasonal role timeframe, the description of Minted, responsibilities, requirements, compensation, schedule.
We need to format using for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No job title given explicitly; we can ignore.
We must not put Job ID/requisition numbers as headings.
We need to output only HTML fragment.
Let's craft sections:
- About the role (maybe "About the Role") with prose describing Minted and the role.
- Responsibilities: heading
Responsibilities
with of bullet points from "You Will".
- Requirements: heading Requirements
with of bullet points from "You Are", "You Have", plus maybe "Ecosystem & Background Alignment". Could also include "Qualifications". But we can combine.
- Pay: heading Pay
with prose describing compensation tiers and rates.
- Schedule: heading Schedule
with prose about operating hours, set schedule, evenings/weekends.
We might also include a section for "Location" or "Eligibility" but not required heading; we could embed location info in About the role or as a short . The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." The list of states is not minor metadata; it's eligibility requirement. Could be part of About the role or a separate section like "Eligibility". But we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "Eligibility". Could fold into About the role or Requirements. Probably include in About the role as a sentence.
We must not create sections with filler. So we will only include those with content.
Let's extract bullet points.
From "You Will":
- Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
- Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
- Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences.
- Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
- Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
- Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
- Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership.
- Direct Feedback Loop: Actively collaborate with your Team Supervisor during regular 1:1s and on-camera video huddles to discuss unscripted order resolutions and workflow improvements.
- Leadership Insight Sharing: Identify platform friction points or operational errors and share proactive insights directly with Customer Service leadership to improve the broader customer journey.
Note: Some bullet points are repeated (Leadership Insight Sharing appears twice? Actually appears in both "You Will" and later as separate bullet). We'll keep unique.
From "You Are":
- A thoughtful problem-solver who enjoys helping people through unique situations where there isn't always a "right" answer or a script to follow.
- Tech-savvy and comfortable moving between different tools like our CRM and order databases while keeping a steady, helpful pace.
- A fast learner who can quickly internalize evolving technical workflows, product customization rules, and platform updates, translating feedback immediately into improved queue performance.
- Exceptionally patient, empathetic, and resilient, with the emotional intelligence required to deliver a warm, premium, and personalized brand experience to customers managing time-sensitive holiday timelines.
- Highly digitally dynamic and capable of actively navigating, cross-referencing, and updating a multi-platform tool stack (CRM, internal order management databases, artist design files, and knowledge bases) simultaneously under real-time pacing constraints.
- Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on.
- Visible & Engaged: Excited to be an active, visible member of a supportive remote team—you value open feedback, camera-on team connections, and individual recognition for your problem-solving skills.
- An Unscripted Communicator: Confident navigating nuanced customer situations using documented knowledge alongside your natural human warmth, rather than reading off a rigid script.
From "You Have":
- A Bachelor’s degree or equivalent work experience.
- Ability to communicate effectively in English, both verbally and in writing, is required.
- Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking.
- You set the bar when it comes to winning customers over by solving problems with a genuine and authentic approach.
- Experience handling inbound contact volume; familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc
- Experience with design-related work and fulfillment: photo printing, design files, etc
- An interest and aptitude for design- or technical-related issues and problems is a plus
- Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates.
- High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy.
- Experience using omni-channel CRM platforms like SF, ZD...etc.
- Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily
From "Ecosystem & Background Alignment": bullet points:
- Problem Solving & Adaptability: Our omni-channel queue moves quickly, and you will seamlessly transition between phone, email, and live chat workflows depending on seasonal business needs. This role is built for individuals coming from fast-paced e-commerce or customer-facing app support that requires deep problem-solving or research work to solve customer problems with a high degree of empathy and who love day-to-day variety rather than slower-paced administrative tracking.
- Multi-System Navigation: While resolving a single customer inquiry, you will actively navigate, cross-reference, and update multiple web-based platforms at once—from checking custom artist design files and holiday production schedules to updating order tracking tools and our CRM. Being naturally tech-savvy and comfortable managing several systems and screens simultaneously is a core part of the daily workflow.
- Unscripted Personal Connection: We lead with authentic human empathy and do not rely on rigid conversation scripts. We look for agile communicators who can work confidently without a strict manual and who want to bring their own unique, warm voice to every single customer interaction as they research customer issues, find unique solutions to problems, and navigate difficult conversations or situations.
These could be considered Requirements or Qualifications. We'll include them under Requirements.
Now compensation:
"Compensation Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area: Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $ 19.19/hr Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $17.62 /hr"
We need to include that.
Schedule:
- "We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends."
- "Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on."
- Also mention remote seasonal role starting September through December 2026.
We'll combine schedule info.
Now About the role: include description of Minted and role purpose, plus eligibility states list.
Let's craft About the role paragraph(s). Could be multiple
but we can combine.
We must not include boilerplate like "Minted is an Equal Opportunity Employer", etc. Remove those.
Now produce HTML.
Structure:
About the Role
...
Responsibilities
- ...
...
Requirements
- ...
...
Pay
...
Schedule
...
Make sure no extra sections.
Now write content.
About the role: include Minted description, role purpose, remote seasonal role Sep-Dec 2026, residency requirement list of states.
Let's draft:
"Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. The company leads with design and empowers customers to bring their unique vision to life during important life moments. The Customer Service team is at the heart of the experience, helping customers pre- and post‑order with customized solutions for handcrafted products. This is a remote seasonal role running from September through December 2026. Candidates must reside in one of the following states to be considered: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI."
That seems good.
Now Responsibilities bullets: we need to list each distinct bullet.
Let's list:
- for any list of duties/requirements/benefits. Use
for prose. We must not repeat job title as heading. No job title given explicitly; we can ignore. We must not put Job ID/requisition numbers as headings. We need to output only HTML fragment. Let's craft sections: - About the role (maybe "About the Role") with prose describing Minted and the role. - Responsibilities: heading
Responsibilities
with- of bullet points from "You Will".
- Requirements: heading
- ... ...
- ... ...
Requirements
with- of bullet points from "You Are", "You Have", plus maybe "Ecosystem & Background Alignment". Could also include "Qualifications". But we can combine.
- Pay: heading
Pay
with prose describing compensation tiers and rates. - Schedule: headingSchedule
with prose about operating hours, set schedule, evenings/weekends. We might also include a section for "Location" or "Eligibility" but not required heading; we could embed location info in About the role or as a short. The instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." The list of states is not minor metadata; it's eligibility requirement. Could be part of About the role or a separate section like "Eligibility". But we only have headings list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. No "Eligibility". Could fold into About the role or Requirements. Probably include in About the role as a sentence. We must not create sections with filler. So we will only include those with content. Let's extract bullet points. From "You Will": - Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth. - Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script. - Leverage detailed internal knowledge base to augment your service approach: you don't have to know everything about design, photos, and printing, but you'll need to be great at using documented knowledge alongside your natural, elevated service skills to help find answers to customer questions and deliver great experiences. - Manage multi-system workflows by cross-referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly. - Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies. - Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey. - Maintain a high bar: deliver consistently strong quality in every interaction, while having accountability for being available for customers when they need us through efficient time management and proactive communication with leadership. - Direct Feedback Loop: Actively collaborate with your Team Supervisor during regular 1:1s and on-camera video huddles to discuss unscripted order resolutions and workflow improvements. - Leadership Insight Sharing: Identify platform friction points or operational errors and share proactive insights directly with Customer Service leadership to improve the broader customer journey. Note: Some bullet points are repeated (Leadership Insight Sharing appears twice? Actually appears in both "You Will" and later as separate bullet). We'll keep unique. From "You Are": - A thoughtful problem-solver who enjoys helping people through unique situations where there isn't always a "right" answer or a script to follow. - Tech-savvy and comfortable moving between different tools like our CRM and order databases while keeping a steady, helpful pace. - A fast learner who can quickly internalize evolving technical workflows, product customization rules, and platform updates, translating feedback immediately into improved queue performance. - Exceptionally patient, empathetic, and resilient, with the emotional intelligence required to deliver a warm, premium, and personalized brand experience to customers managing time-sensitive holiday timelines. - Highly digitally dynamic and capable of actively navigating, cross-referencing, and updating a multi-platform tool stack (CRM, internal order management databases, artist design files, and knowledge bases) simultaneously under real-time pacing constraints. - Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on. - Visible & Engaged: Excited to be an active, visible member of a supportive remote team—you value open feedback, camera-on team connections, and individual recognition for your problem-solving skills. - An Unscripted Communicator: Confident navigating nuanced customer situations using documented knowledge alongside your natural human warmth, rather than reading off a rigid script. From "You Have": - A Bachelor’s degree or equivalent work experience. - Ability to communicate effectively in English, both verbally and in writing, is required. - Experience working with high-end customers, with accountability for fully owning and solving customer problems, sometimes requiring extra problem-solving, research, or creative thinking. - You set the bar when it comes to winning customers over by solving problems with a genuine and authentic approach. - Experience handling inbound contact volume; familiarity with how contact queues work, keeping yourself available for inbound contacts, able to move between contacts quickly once one is wrapped up, etc - Experience with design-related work and fulfillment: photo printing, design files, etc - An interest and aptitude for design- or technical-related issues and problems is a plus - Excellent written communication skills, showing the ability to write structured, custom, and professional responses without relying on canned templates. - High attention to detail, strong organizational habits, and the cognitive stamina to context-switch between separate browser tabs and platforms continuously without losing accuracy. - Experience using omni-channel CRM platforms like SF, ZD...etc. - Experience using older technologies that may not be intuitive - able to learn new and new-to-you technologies quickly and easily From "Ecosystem & Background Alignment": bullet points: - Problem Solving & Adaptability: Our omni-channel queue moves quickly, and you will seamlessly transition between phone, email, and live chat workflows depending on seasonal business needs. This role is built for individuals coming from fast-paced e-commerce or customer-facing app support that requires deep problem-solving or research work to solve customer problems with a high degree of empathy and who love day-to-day variety rather than slower-paced administrative tracking. - Multi-System Navigation: While resolving a single customer inquiry, you will actively navigate, cross-reference, and update multiple web-based platforms at once—from checking custom artist design files and holiday production schedules to updating order tracking tools and our CRM. Being naturally tech-savvy and comfortable managing several systems and screens simultaneously is a core part of the daily workflow. - Unscripted Personal Connection: We lead with authentic human empathy and do not rely on rigid conversation scripts. We look for agile communicators who can work confidently without a strict manual and who want to bring their own unique, warm voice to every single customer interaction as they research customer issues, find unique solutions to problems, and navigate difficult conversations or situations. These could be considered Requirements or Qualifications. We'll include them under Requirements. Now compensation: "Compensation Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area: Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $ 19.19/hr Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $17.62 /hr" We need to include that. Schedule: - "We are open 7 days a week, and team members should expect to receive a set schedule that will include some evenings and weekends." - "Open to a set schedule within our operating hours, including weekends. We'll ask for this flexibility from you, and in return, we'll give you a set schedule you can count on." - Also mention remote seasonal role starting September through December 2026. We'll combine schedule info. Now About the role: include description of Minted and role purpose, plus eligibility states list. Let's craft About the role paragraph(s). Could be multiple
but we can combine. We must not include boilerplate like "Minted is an Equal Opportunity Employer", etc. Remove those. Now produce HTML. Structure:
About the Role
...
Responsibilities
Requirements
Pay
...
Schedule
...
Make sure no extra sections. Now write content. About the role: include Minted description, role purpose, remote seasonal role Sep-Dec 2026, residency requirement list of states. Let's draft: "Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists around the globe. The company leads with design and empowers customers to bring their unique vision to life during important life moments. The Customer Service team is at the heart of the experience, helping customers pre- and post‑order with customized solutions for handcrafted products. This is a remote seasonal role running from September through December 2026. Candidates must reside in one of the following states to be considered: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI." That seems good. Now Responsibilities bullets: we need to list each distinct bullet. Let's list: