Customer Service Rep -Seasonal (Aug/Sept - Feb/Mar)

Key Responsibilities

• Respond to customer questions, complaints, and service requests via phone, email, or chat in a courteous and timely manner.
• Aid with order processing, account updates, billing inquiries, and product/service troubleshooting.
• Accurately document customer interactions and outcomes in CRM or ticketing systems.
• Escalate unresolved or complex issues to appropriate departments while maintaining ownership of the customer experience.
• Provide accurate information about products, services, policies, and procedures.
• Follow company guidelines for customer interactions, data privacy, and service expectations.
• Maintain and meet individual performance goals related to response time, accuracy, and customer satisfaction.

Required Qualifications

• 1–2 years of customer service or call center experience preferred.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Ability to work efficiently under pressure and manage high volumes of customer inquiries.
• Comfortable using customer service software, CRM tools, and basic office applications.
• Good problem-solving skills and a customer-first mindset.
• Reliable, punctual, and able to follow established procedures and protocols.
• Bilingual skills (preferred in some roles or regions).

Why Choose Modine?

• Health & Well-being: Day One, Competitive health, dental & vision insurance coverage, Employee Assistance Program, Maternity Leave, Short Term Disability, Parental Leave.
• Financial Benefits: 401k Retirement plan and company paid match, Life Insurance, Health Savings Account (HSA) with employer contribution, Flexible Spending Accounts (FSA).
• Work-Life Balance: Competitive time-off policies, Tuition Reimbursement.

Human Resources

Human Resources will provide more detail upon your hiring.

Salary Range

The salary range for this position is estimated in good faith to be [minimum amount – maximum amount]. The specific offer will depend on the candidate’s qualifications, experience, and other job-related considerations but will be within the stated range.