Seasonal Holiday Client Experience & Order Assistant - 2026

About the role

Minted is a premium design marketplace for stationery, art, and home, sourcing creative content from independent artists worldwide. The Customer Service team supports customers pre‑ and post‑order, handling unique, customized product inquiries and fulfillment challenges. As a remote seasonal CSR (September – December 2026), you will work within a small pod, report directly to a Team Supervisor, and collaborate with cross‑functional senior leaders. You must reside in one of the eligible states: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI.

Responsibilities

• Handle phone, email, live chat, and social media interactions with a high degree of ownership and warmth.
• Resolve unique customer concerns, custom product inquiries, and fulfillment challenges promptly and professionally without relying on a rigid script.
• Leverage the detailed internal knowledge base to augment your service approach.
• Manage multi‑system workflows by cross‑referencing order information, checking custom design files, verifying inventory tools, and processing order adaptations on the fly.
• Document customer interactions thoroughly and accurately within Salesforce or other advanced CRM platforms while adhering to data policies.
• Identify operational errors or platform friction points and share proactive insights with Customer Service leadership to improve the broader customer journey.
• Maintain a high bar: deliver consistently strong quality in every interaction, while being accountable for availability through efficient time management and proactive communication with leadership.
• Actively collaborate with your Team Supervisor during regular 1:1s and on‑camera video huddles to discuss unscripted order resolutions and workflow improvements.

Requirements

• Bachelor’s degree or equivalent work experience.
• Experience working with high‑end customers,