Customer Experience Associate, Seasonal
Huckberry · Columbus, OH · 2 days ago
HybridTemporary
We need to output HTML fragment with sections: About the role? The posting includes description: "Huckberry is looking for a Customer Experience Associate who thrives on providing support through several different channels of communication, including email, phone, and live chat. You'll be a great fit for our team if you're empathetic, emotionally intelligent, and enthusiastic about helping customers. A love for gear and men's apparel, or familiarity with the Huckberry catalog is a big bonus! This is a hybrid role with onsite and work-from-home flexibility, with a requirement to work fully in-office during training, then in-office at least 3 days per week after. This seasonal role will be from October 2026 - January 2027. Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Note that some overtime or weekend coverage may be expected around our largest holidays and sales, like Black Friday and Cyber Monday, and around Christmas."
We need sections: maybe "About the role" (the description), "Responsibilities", "Requirements", "Benefits". Also maybe "Schedule" if schedule details present? The posting includes shift times and seasonal period; schedule details could be considered schedule. But we have to only include sections when posting has real specific content. The schedule details: "Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Note that some overtime or weekend coverage may be expected around our largest holidays and sales, like Black Friday and Cyber Monday, and around Christmas." That's schedule info. Also the seasonal period is schedule? Could be part of schedule. We could include a "Schedule" section with that info. Also "Pay" not present, so omit.
We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. Do not put Job ID etc.
We must preserve all substantive info; not invent.
We must remove boilerplate: company description? The "Company Description" paragraph is maybe not boilerplate but could be considered description; but we already have About the role. The company description may be considered extra but it's substantive? It's about Huckberry. Might be okay to include in About the role? The instruction: "Prefer a few substantive sections over many thin ones." Could combine company description into About the role? But we already have description of role. The company description is separate paragraph about Huckberry. Could be considered "About the company". Not a required heading; we could omit it as it's not role-specific? It's somewhat generic but still substantive. However we might keep it as part of About the role? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that company description somewhere. Could put it in a
under About the role or maybe a separate section "About the company". But they said use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They didn't list About the company. So better to incorporate into About the role paragraph.
Thus About the role paragraph will include the initial description plus company description.
Now Responsibilities: list bullet points.
Requirements: list bullet points.
Benefits: list bullet points.
Schedule: maybe include shift times and seasonal period.
We need to ensure we don't create sections with filler like "commensurate with experience". Not present.
Now produce HTML fragment.
Structure:
About the role
... (combined description)
Responsibilities
- ...
...
Requirements
- ...
...
Benefits
- Medical, Dental, Vision benefits
- 401(k) and employer match
- Paid Time Off & Paid Sick Leave accrual
- Generous employee discount
Schedule
Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Some overtime or weekend coverage may be expected around major holidays and sales, such as Black Friday, Cyber Monday, and Christmas. This seasonal role runs from October 2026 through January 2027, with a requirement to work fully in-office during training, then in-office at least 3 days per week thereafter (hybrid).
Check that we didn't miss any responsibilities: list them:
- Answering questions related to Huckberry's products, marketing, and editorial content via email, web chat, phone, or social media, while adhering to daily live channel schedule
- Owning the customer experience in each individual interaction and working to exceed customer expectations while using our CX playbook
- Proactively looking for solutions to problems and proposing improvements
- Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions
- Comfortable using AI-based tools for problem-solving, drafting communications, analyzing data, etc
Now requirements list:
- Located and authorized to work in the state of Ohio, specifically our Columbus Warehouse
- Available to work the full seasonal period, October 2026 through January 2027
- You enjoy talking with people and building relationships
- You're able to empathize with customers in a genuine way that lets them know you care about their issues
- You're able to make decisions and solve problems even when there may not be explicit guidelines on how to do so. At times, using your judgement to make exceptions to policies to delight a customer while balancing the impact to our business
- You have an ability to understand complex issues and explain them to others in beautifully simple terms
- You're able to plan, organize, and prioritize work - this role wears many hats
- You're curious and love diving deep into new products, brands, and systems to learn them inside and out.
- Preference given to those passionate about men's apparel, footwear, and gear
- You have a reliable home internet connection of at least 100mbps and have a quiet, distraction-free space to work from home on work from home days
- On office days, you have reliable transportation to work from our Columbus area office in Lockbourne near the Rickenbacker Airport
- Bonus points if you have experience working in ZenDesk, Slack, and Google suite of tools
We need to keep each as separate - . Some are long sentences; okay.
Now About the role paragraph: combine initial description plus company description.
Initial description: "Huckberry is looking for a Customer Experience Associate who thrives on providing support through several different channels of communication, including email, phone, and live chat. You'll be a great fit for our team if you're empathetic, emotionally intelligent, and enthusiastic about helping customers. A love for gear and men's apparel, or familiarity with the Huckberry catalog is a big bonus! This is a hybrid role with onsite and work-from-home flexibility, with a requirement to work fully in-office during training, then in-office at least 3 days per week after. This seasonal role will be from October 2026 - January 2027. Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Note that some overtime or weekend coverage may be expected around our largest holidays and sales, like Black Friday and Cyber Monday, and around Christmas."
Company description: "Huckberry is the ultimate one-stop men's shop for discovering the best gear and threads. Over a million guys trust us as their go-to resource for their closet, adventure inspiration, and a whole lot more. We were named one of IAB's most disruptive consumer brands, and we've collaborated with everyone from Matthew McConaughey and Leon Bridges to brands like Lululemon, Tacoma, and Coors. We look forward to meeting you. Want to get to know us better? Check out our:Journal: http://huckberry.com/blog Youtube: https://www.youtube.com/@Huckberryco Instagram: http://instagram.com/huckberry X: https://x.com/Huckberry Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need."
We should include that as prose.
Now ensure we don't include application instructions or EEO boilerplate. The company description includes EEO-ish lines: "Huckberry encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish. All of our employment decisions are based solely on merit and business need." That's EEO boilerplate; we should remove it per instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate". So we must cut those sentences. Also the "Want to get to know us better? Check out our:Journal: ..." includes links; that's not boilerplate but maybe we keep? It's promotional but not EEO. Might keep but it's not essential; but we can keep as it's substantive about company. However the instruction says remove EEO/equal-opportunity boilerplate. So we remove the sentences about encouraging candidates, diversifying, inclusive environment, employment decisions based on merit. Keep the rest: "Huckberry is the ultimate one-stop men's shop for discovering the best gear and threads. Over a million guys trust us as their go-to resource for their closet, adventure inspiration, and a whole lot more. We were named one of IAB's most disruptive consumer brands, and we've collaborated with everyone from Matthew McConaughey and Leon Bridges to brands like Lululemon, Tacoma, and Coors. We look forward to meeting you." Also maybe keep the links? The "Want to get to know us better? Check out our:Journal: http://huckberry.com/blog Youtube: https://www.youtube.com/@Huckberryco Instagram: http://instagram.com/huckberry X: https://x.com/Huckberry" That's not EEO; it's promotional. Could keep but it's not essential; but we can keep as it's substantive. However it's a bit like navigation? Might be okay. I'd keep it.
Thus About the role paragraph will be:
"Huckberry is looking for a Customer Experience Associate who thrives on providing support through several different channels of communication, including email, phone, and live chat. You'll be a great fit for our team if you're empathetic, emotionally intelligent, and enthusiastic about helping customers. A love for gear and men's apparel, or familiarity with the Huckberry catalog is a big bonus! This is a hybrid role with onsite and work-from-home flexibility, with a requirement to work fully in-office during training, then in-office at least 3 days per week after. This seasonal role will be from October 2026 - January 2027. Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Note that some overtime or weekend coverage may be expected around our largest holidays and sales, like Black Friday and Cyber Monday, and around Christmas.
Huckberry is the ultimate one-stop men's shop for discovering the best gear and threads. Over a million guys trust us as their go-to resource for their closet, adventure inspiration, and a whole lot more. We were named one of IAB's most disruptive consumer brands, and we've collaborated with everyone from Matthew McConaughey and Leon Bridges to brands like Lululemon, Tacoma, and Coors. We look forward to meeting you. Want to get to know us better? Check out our:Journal
for prose. We must not repeat job title as heading. Do not put Job ID etc. We must preserve all substantive info; not invent. We must remove boilerplate: company description? The "Company Description" paragraph is maybe not boilerplate but could be considered description; but we already have About the role. The company description may be considered extra but it's substantive? It's about Huckberry. Might be okay to include in About the role? The instruction: "Prefer a few substantive sections over many thin ones." Could combine company description into About the role? But we already have description of role. The company description is separate paragraph about Huckberry. Could be considered "About the company". Not a required heading; we could omit it as it's not role-specific? It's somewhat generic but still substantive. However we might keep it as part of About the role? The instruction: "Preserve ALL substantive information; do NOT invent or summarize away detail." So we need to keep that company description somewhere. Could put it in a
under About the role or maybe a separate section "About the company". But they said use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They didn't list About the company. So better to incorporate into About the role paragraph. Thus About the role paragraph will include the initial description plus company description. Now Responsibilities: list bullet points. Requirements: list bullet points. Benefits: list bullet points. Schedule: maybe include shift times and seasonal period. We need to ensure we don't create sections with filler like "commensurate with experience". Not present. Now produce HTML fragment. Structure:
About the role
... (combined description)
Responsibilities
- ... ...
Requirements
- ... ...
Benefits
- Medical, Dental, Vision benefits
- 401(k) and employer match
- Paid Time Off & Paid Sick Leave accrual
- Generous employee discount
Schedule
Shifts will run from approximately 9:00am to 5:30pm ET, but may vary slightly depending on scheduling needs. Some overtime or weekend coverage may be expected around major holidays and sales, such as Black Friday, Cyber Monday, and Christmas. This seasonal role runs from October 2026 through January 2027, with a requirement to work fully in-office during training, then in-office at least 3 days per week thereafter (hybrid).
Check that we didn't miss any responsibilities: list them: - Answering questions related to Huckberry's products, marketing, and editorial content via email, web chat, phone, or social media, while adhering to daily live channel schedule - Owning the customer experience in each individual interaction and working to exceed customer expectations while using our CX playbook - Proactively looking for solutions to problems and proposing improvements - Communicating with brand partners on behalf of Huckberry customers to facilitate resolutions - Comfortable using AI-based tools for problem-solving, drafting communications, analyzing data, etc Now requirements list: - Located and authorized to work in the state of Ohio, specifically our Columbus Warehouse - Available to work the full seasonal period, October 2026 through January 2027 - You enjoy talking with people and building relationships - You're able to empathize with customers in a genuine way that lets them know you care about their issues - You're able to make decisions and solve problems even when there may not be explicit guidelines on how to do so. At times, using your judgement to make exceptions to policies to delight a customer while balancing the impact to our business - You have an ability to understand complex issues and explain them to others in beautifully simple terms - You're able to plan, organize, and prioritize work - this role wears many hats - You're curious and love diving deep into new products, brands, and systems to learn them inside and out. - Preference given to those passionate about men's apparel, footwear, and gear - You have a reliable home internet connection of at least 100mbps and have a quiet, distraction-free space to work from home on work from home days - On office days, you have reliable transportation to work from our Columbus area office in Lockbourne near the Rickenbacker Airport - Bonus points if you have experience working in ZenDesk, Slack, and Google suite of tools We need to keep each as separate