Seasonal Customer Experience Associate

About the role

As a Seasonal Customer Experience Associate, you are the champion of customer service and fulfillment operations. You are responsible for supporting customer service via phone, email, and/or chat, answering questions, placing orders, and helping to resolve issues with order placement, fulfillment, and delivery. Our Customer Experience Associates are fun, energetic, and engaging in all of their interactions. They thrive on giving great service and are driven to discover new and creative ways to solve problems. This position is temporary, starting in October through the end of 2026.

Who You Are

• Organized: You keep track of all the moving parts. You enjoy working in a dynamic and fast-paced environment, and multi-tasking is no problem.
• Action-Oriented: You always look for what you can do for the customer rather than what you can’t. You assess problems and make thoughtful, educated decisions to exceed customers’ needs and build repeat business.
• Genuine: You naturally treat customers like a good friend and enjoy chatting with anyone on the phone. Whether it’s talking about a favorite cheese, guiding someone through using the website, recommending a pairing item for a menu, or addressing a fulfillment issue, you are friendly and authentic in your approach.
• Confident: Things happen and you’re OK with that! You are calm, cool, and collected in all of your customer interactions. You are clear and engaging in your communication, always with the intention of making the customer happy.
• Active Listener: You actively listen to key words or phrases allowing you to assess customers’ needs and tailor the experience to them. You make it known that you’ve heard what they’ve said so you can continue to build trust and credibility in your sales process.
• Team Player: You communicate professionally and proactively with peers on your team and in other departments to find win-win solutions. You’re not afraid to ask for help when you need it!

Responsibilities

• Customer Service: Put the customer first by answering inbound calls, emails, and chats. Resolve customer questions, complaints, and feedback accurately on their first contact. Work through the team’s voicemail, email inbox and chat functions daily, keeping the team updated on outstanding issues and success stories.
• Fulfillment: Work with our order fulfillment team to ensure orders are processed and shipped, troubleshooting existing orders that need extra attention. Coordinate with Shipping Partners: Keeping an eye on all packages that are in transit on a daily basis. Set up messenger deliveries for in-town shipments and work with FedEx to troubleshoot any packages that run into issues reaching their final destination.
• Collaborate: Join forces with other departments to manage operations and problem solve day-to-day.
• Additional duties as assigned.

Requirements

• Availability between 10/20/2025 and 01/02/2026.
• 2+ years administrative, operational, and/or customer service experience in a fast-paced office environment
• Impeccable communication and problem-solving skills
• Ability to type 60-70+ WPM with flawless grammar, professional tone, and formatting
• A reliable computer and broadband connection
• A quiet workspace that allows for uninterrupted phone-based customer service
• Proficient in Microsoft Outlook, Word, PowerPoint, and Excel
• Experience working with Netsuite or another cloud-based ERP/CRM like Salesforce or Epic is a plus
• Experience working in food service or sales a plus
• Knowledge and passion for cheese and gourmet grocery
• Weekend availability during November, December required

Benefits

• 100% remote – work from anywhere in the U.S.
• Weekly pay
• Product and class discounts

About Us

Murray's Cheese was born in Greenwich Village in 1962, and the heart of our business still resides in New York City with many ways to experience Murray’s locally. At the counter, our cheese experts and mongers serve thousands of neighborhood regulars, commuters, and tourists every year at our two locations—the Bleecker Street flagship retail experience, which also includes our mac & cheese counter, and our shop in Grand Central Market. For those eager to learn more, we offer robust education and events programming and, for those looking to serve more, we provide catering of expertly crafted cheese boards and freshly made dishes. Oh, did we mention we also age our own cheese? Yeah, we do that too. We have state-of-the-art cheese caves in Long Island City. Because we like to share, we wanted to bring our exceptional cheese to people outside of New York too. So, we made Murray’s products available online at murrayscheese.com and in-store with a curated selection of specialty cheese in more than a thousand Kroger and Kroger-owned stores nationwide (and, growing every day!). And, through our wholesale business, you might enjoy Murray’s cheese at more than 600 restaurants across the country.