Seasonal Print Quality Assistant - 2026

About the role

This is a remote seasonal role, starting in late October through December 2026. You will play a key role in improving the overall experience for customers who have received less than perfect products by working closely with customers via email to resolve post-print issues and assist with creating new orders. Each case is unique, and you’ll be responsible for identifying problems, reworking design files, and coordinating with our printing facilities to ensure customers receive the highest quality product. You will play a key role in delivering an exceptional customer experience and building brand loyalty through effective issue resolution.

Responsibilities

• Research and thoroughly document the root causes of the replacement order.
• Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations.
• Reference a wide range of resources to determine the best solution for our customers.
• Work directly with customers over email to design and replace original orders.
• Work in a production environment to troubleshoot technical, design, and print errors.
• Work collaboratively with other teams to ensure we deliver outstanding service.

Requirements

• Excellent written and verbal communication skills.
• The ability to think critically to solve problems.
• Proficiency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom are a plus.
• G-Suite experience.
• The ability to produce high-quality design and work in a fast-paced environment.
• The ability to work effectively in a team-oriented environment.
• You are flexible and open to new challenges.
• The ability to learn and work remotely and engage effortlessly with coworkers and leadership; you take feedback well, and are eager to learn more.

Benefits

• Expand your knowledge of Photoshop and Illustrator.
• Experience working with print-ready files.
• Growth opportunities — the role is excellent for recent grads looking to build a strong resume.
• Gain customer service experience.
• Salesforce Lightning experience.
• Fun, friendly, and diverse team culture.

Pay

Minted utilizes a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area:

• Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR — $18.55 /hr
• Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI — $17.02 /hr