Seasonal Print Production Support Specialist - 2026

The Role

As a Print Quality Resolution Assistant, you will work directly with customers to resolve post-print issues and ensure they receive the highest quality product. In this high-energy role, you provide immediate support over live communication channels to identify order issues, troubleshoot design files, and create replacement orders in real-time. You will serve as a critical, cross-departmental link - acting as a liaison for all incoming quality and replacement order needs, handling the initial triaging steps when a customer reports a problem, providing expert guidance, and ensuring a seamless, fast experience for our customers.

You will step in to support general customer service tasks during peak seasonal periods. Every case is unique. Your ability to navigate design files in Adobe Creative Suite while communicating technical concepts empathetically is key to maintaining customer trust. The ideal candidate is a fast-thinking problem solver who thrives in a live environment and is passionate about delivering quality results.

Requirements

• Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI
• This is a remote seasonal role, starting in September through December 2026

Qualifications

• Excellent written and verbal communication skills, with the ability to adjust your tone for live interactions
• Proficiency in Adobe Illustrator, Photoshop, and Acrobat Pro (or similar design, photo, and document editing software); Lightroom is a plus
• The ability to think critically to solve complex print and design problems on the fly
• Experience with Salesforce Lightning and Google Suite
• The ability to work effectively in a remote, team-oriented environment, engaging effortlessly with coworkers and taking feedback well
• Ability to work a schedule that includes at least one weekend day

Benefits

We utilize a market-based compensation model with four geographic tiers. Final compensation is determined based on the candidate’s primary work location, defined as their residence within 60 miles of a metropolitan area.

Pay

Geo 2: Washington, DC; Chicago, IL; Seattle, WA; Austin, TX; Atlanta, GA; Portland, OR - $20.32 /hr
Geo 3: All other locations within AZ, AR, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NV, NJ (excluding the NYC metro area), OK, OR, TN, TX, UT, VA, WA, WI - $18.65 /hr

About Minted

Minted Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience. We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.

We are committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.

We participate in the E-verify program.