Seasonal Sportsbook Writer

About the role

Reporting to the Sportsbook Manager, Seasonal Ticket Writers will serve as the face of our retail sportsbook operation during our horseracing season. By delivering a consistently high level of customer service to both experienced patrons and novice bettors, you will create a welcoming and engaging environment for all guests.

Responsibilities

• Provide a top tier level of customer service that encourages customers to come back repeatedly
• Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming commission.
• Become familiar with our betting options and be able to strike up conversations with customers regarding those options
• Work to resolve customer disputes/complaints and escalate to direct supervisor when needed
• Be a positive team member and work collaboratively with other team members and your leadership team
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy and gaming regulation standards
• Other duties as assigned

Qualifications

• Must have basic computer knowledge (Email, MS Excel, internet, etc.)
• Show me the money! Must have a minimum of 1 years of cash handling experience in a work setting
• H.S. Diploma, GED, or equivalent preferred
• 19 + years of age or older
• Successfully pass a background check
• Able to obtain a gaming license from the Nebraska Gaming Commission
• High level of customer service
• Ability to work a flexible schedule: nights, weekends, and some holidays is preferred
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Must be able to work days, evenings, weekends, and holidays as needed
• Understanding and a responsibility to adhere to all compliance requirements set for by the company and Nebraska State Gaming Regulations

Benefits

The benefits package includes health insurance, retirement plans, and paid time off.

Schedule

The position requires flexibility to work nights, weekends, and some holidays.

Pay

Pay details are provided in the job description and will vary based on experience and qualifications.