Sportsbook Ticket Writer

About the role

Our Ticket Writers deliver an outstanding service which exceeds our guest's expectations and actively promotes Spokane Tribe Casino. They are experts in our innovative range of betting offers and they actively communicate these to our guests. They are aware of and contribute to Sportsbook action plans and take pride in knowing who our guests are and how our processes work. Practices, supports, and maintains the Mission, Vision and Values of Casino.

Responsibilities

• Writes tickets and processes cash winning tickets.
• Handles guest questions and disputes.
• Counts cash at the beginning and end of each shift.
• Ensure all guests, whether regular or infrequent, are made to always feel welcome.
• Show patience with guests who do not wager regularly; take the time to explain how wagering works.
• Committed to always working in a compliant environment in the Sportsbook and adhere to Gaming Control Board reporting requirements.
• Calls for MTL support when writing bets requiring MTL paperwork.
• Adhere to Uniform Policy and always ensures good standard of personal presentation.
• Anticipate and act on the needs of the guest, seek and respond to feedback.
• Ensure all issues effecting the guest experience in the sports book are reported promptly.
• Undertake additional tasks contributing to the operations of the sports book, as requested.

Requirements

• Must be 21 years of age or older.
• High School diploma or GED required.
• Guest service experience preferred but not required.
• Genuinely interested in working with and helping guests.
• Excellent communication skills.
• Prefer working as part of a team. Well-presented, polite, tactful, and friendly.
• Numerate, lively, and quick-thinking.
• Resolve complaints and difficult situations in a calm and patient manner.
• Enjoy promoting products and services confidently.
• Gather and act on guest feedback effectively.
• Prioritize quick, effective speed of service.
• High standards, initiative, pro-activity, and professionalism.
• Flexible to perform different tasks and follow procedures correctly.
• Full of drive and enthusiasm for your own development.
• Strong guest service and problem-solving skills.
• Able to Multitask in a fast-paced environment.

Qualifications

• Must be able to tolerate areas containing varying noise, smoke, and temperature levels.

Skills

• Customer Service
• Problem Solving
• Communication
• Attention to Detail

Benefits

• Compliant Environment
• Teamwork
• Positive Guest Experience

Pay

Details TBD

Schedule

Details TBD