SEASONAL SCALE OPERATOR

About the role

The Seasonal Scale Operator will weigh trucks in and out, grade grain, and perform routine clerical duties to support the organization. Leadership responsibilities include promoting an environment and culture that aligns with Nexus's mission and core values, modeling behaviors that support these values, and acting as a trusted advisor to customers and members.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Fields customer questions and complaints; escalates issues beyond the representative’s knowledge to the appropriate team member.
• Ensures appropriate actions are taken to resolve customers’ problems and concerns.
• Performs clerical duties including typing, filing, and completion of forms.
• Weighs trucks both inbound and outbound.
• Grades grain to ensure appropriate discounts are applied.
• Operates office machines including copiers, scanners, phone and voicemail systems, personal computers, and other standard office equipment.
• Answers phones, directs calls to appropriate individuals, and prepares messages.
• Copies, sorts, and files records related to office activities, business transactions, and other matters.
• Sorts incoming mail and delivers to appropriate departments or individuals; processes outgoing mail.
• Maintains filing systems either manually or electronically.
• Manages calendars and schedules appointments.
• Performs other related duties as assigned.

Requirements

• High school diploma or equivalent.
• Customer service or office clerical experience required.
• Ability to type at least 45 words per minute.
• Service-oriented with the ability to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to talk or hear.
• Frequently required to use hands or fingers, handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, and reach with hands and arms.
• Must occasionally lift and/or move up to 15 pounds.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Prolonged periods of sitting at a desk and working on a computer.
• Noise level in the work environment is usually low to moderate.