Seasonal Parking Lot Attendant - Gaylord Texan Resort

About the Role

The Lot Attendant is responsible for maintaining cleanliness in the lot area, accurately collecting and reconciling revenue, and providing exceptional hospitality services to guests. This role also involves upholding the site's parking policies and procedures when required.

Responsibilities

• Greet guests immediately with a professional and friendly demeanor, using their last name when appropriate.
• Assist guests with directions, inquiries, and information about the surrounding area and main attractions.
• Protect guest confidentiality and maintain the security of their financial and identifying information.
• Stack vehicles using Towne Park standards, secure keys, and retrieve vehicles cautiously.
• Perform cleanliness checks each shift, removing trash from common areas.
• Collect and reconcile revenue accurately, furnish receipts, and categorize tickets for audit purposes.
• Complete shift reports and follow bank standard operating procedures.
• Obtain daily event and rate information, secure guest keys, and maintain claim checks and guest folio archives.
• Produce guest vehicle inventory for billing purposes.

Qualifications

• High school diploma or GED.
• Must be at least 18 years old and pass a criminal background check and drug screen.
• Valid driver’s license and clean driving record.
• One to three months of related experience and/or training, or equivalent combination of education and experience.

Skills

• Customer service experience preferred.
• Register/computer experience preferred.
• Ability to drive manual transmission and perform parallel parking.
• Proficiency in reading, writing, and speaking standard English.
• Basic math skills, including addition, subtraction, multiplication, and division with American money and weight measurements.
• Understanding of 24-hour and military time systems.

Working Conditions & Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit or stand for extended periods, run, walk, handle objects, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
• Exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.
• Work primarily outdoors, exposed to extreme heat and cold weather.
• Travel up to 5% may be required.

Pay

The annual base pay range for this position is $14 - $15.

Benefits

• Medical, dental, and vision insurance.
• Accident, critical illness, hospital indemnity, and telemedicine benefits.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability.
• 401k retirement savings plan.
• Paid Time Off (PTO) accrual up to 136 hours per calendar year.
• 6 paid holidays and up to 4 paid floating holidays per calendar year.