Seasonal Parking Cashier Attendant - Gaylord Texan

About the role

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Responsibilities

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly and efficient manner.

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Treats guests and associates with courtesy, respect and dignity. (20%)
• Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette. (15%)
• Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. (10%)
• Determines guest charges and processes payments via cash, credit, or direct billing. Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. (20%)
• Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged. (20%)
• Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager. (15%)

Qualifications

• Education: High school diploma or general education degree (GED) Required
• Work Experience: One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
• Knowledge:
  • Basic Math Skills
  • Ability to read and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence