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*SEASONAL* Resort Parking Lot Attendant - Gaylord Texan Resort & Convention Center

Towne · Grapevine, TX · 2 mo ago
OTHR$14/hrPart-time

Job Details

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $14 per hour.

The work schedule for this position is dependent upon resort business volumes which will be discussed during the interviews.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

Essential Functions

  • Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
    • Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
      • Uses guest last name at all times when appropriate.
      • Uses proper Towne Park phone etiquette.
      • Assists guests with directions and all other inquiries.
        • Stands while serving guests.
  • Maintains accuracy and composure while under pressure.
    • Appropriately uses salutation of the day and welcome guests to the location.
      • Protects guest confidentiality in accordance with HIPPA requirements.
        • Maintains the security of customer financial and identifying information.
  • Stacks vehicles when necessary using Towne Park standards for parking.
    • Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s).
      • Collects data in accordance with parking operations, if applicable.
  • Collects and reconciles revenue accurately; furnishes receipt upon request.
    • Accurately categorizes tickets for audit purposes.
      • Accurately completes shift report.
        • Follows all bank standard operating procedures.
          • Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.).
  • Obtains information about daily events and rates to be charged.
    • Secures guest keys immediately after each interaction.
      • Maintains claim checks and guest folio archives.
        • Produces guest vehicle inventory for billing purposes.

    • Qualifications

    • Education: High school diploma or general education degree (GED); OR Required Licensure, Certification, Etc.
      • Must be at least 18 years of age and be able to pass a criminal background check and drug screen.
    • Licensure, Certification, Etc.: A valid driver’s license and clean driving record.
      • Must be able to drive manual transmission and perform parallel parking.
    • Knowledge: Knowledge of customer service.
      • Skills: Customer service experience preferred.
        • Register/Computer experience preferred.
    • Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

    Working Conditions & Physical Demands

    • The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
      • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Physical Requirements: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

    Travel

    • Travel of up to 5% may be required.

    ACKNOWLEDGEMENT AND ACCEPTANCE

    • I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position.
    • I accept that at any time there may be modifications or changes to the above job description.

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