Overnight Resort Parking Cashier Attendant - Gaylord Texan Resort

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

About the Role

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to all guests in an attentive, friendly, and efficient manner.

Responsibilities

• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor. Addresses guests using last names when appropriate. Treats guests and associates with courtesy, respect, and dignity. (20%)
• Maintains accuracy and composure while under pressure. Appropriately uses the salutation of the day and welcomes guests to the location. Uses proper Towne Park phone etiquette. (15%)
• Assists guests with directions and all other inquiries. Provides guests with information about outlets, meeting rooms, and/or amenities of the facility as well as main attractions in the area. (10%)
• Determines guest charges and processes payments via cash, credit, or direct billing. Accurately categorizes tickets for audit purposes. Collects and reconciles revenue accurately and furnishes payment receipts. (20%)
• Completes accurate and timely shift reports. Follows all standard operating procedures related to cash banks. Operates equipment, including registers, gates, and credit card machines. Obtains information about daily events and rates to be charged. (20%)
• Completes all tasks in a timely manner as instructed by the Lead Cashier/Account Manager. (15%)

Requirements

• High school diploma or general education degree (GED).
• One to three months of related experience and/or training; or equivalent combination of education and experience.
• Basic math skills; ability to add and subtract three-digit numbers, multiply and divide with 10’s and 100’s, and perform these operations using units of American money.
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos in standard English.
• Ability to write simple correspondence and effectively present information in one-on-one and small group situations.
• Ability to understand 24-hour and military time systems and applicable rates.

Skills

• Professional and courteous communication with guests and team members.
• Attention to detail in handling cash and reconciling revenue.
• Ability to work under pressure while maintaining composure.
• Familiarity with operating registers, credit card machines, and other related equipment.

Working Conditions & Physical Demands

• Regularly required to talk or hear; frequently required to sit or stand for extended periods, and may need to run, walk, handle objects, or reach with hands and arms.
• Ability to climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting requirements: exerting up to 50 pounds of force occasionally, up to 25 pounds frequently, and greater than 10 pounds constantly.
• Majority of work performed outdoors for extended periods, including entire shifts, with exposure to extreme heat and cold weather.
• Travel of up to 5% may be required.

Pay

The hourly base pay range for this position is $15 per hour.

Schedule

The standard shift times for this position are from 11:00 PM to 7:00 AM.

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible to enroll in the company’s 401k retirement savings plan (eligibility requirements apply based on job classification, length of employment, and hours worked).
• Seasonal and temporary roles are not eligible for the benefits outlined above.