Seasonal Dining Room Server - Westfield Country Club

Job Summary

The Dining Room Server is responsible for performing various food service operations tasks such as serving food and beverages to guests in the clubhouse dining room, setting tables, bussing tables, running food, operating the point of sale system, ensuring member and department charges are accurate, handling cash and credit payments, accommodating guest requests, making menu suggestions and demonstrating menu knowledge, and ensuring guest happiness and satisfaction.

Job Responsibilities

• Prepares work area for daily operations by making sure the designated workstations are properly stocked and sanitized.
• Achieves the high standards of quality, production, cooperation, and service set by the company for our employees, guests and customers.
• Operates and cleans beverage dispensers, coffee brewers, and other foodservice and beverage equipment.
• Works cooperatively and effectively with peers and leadership to complete team tasks, serve as back-up for other team members as assigned and minimize customer service issues.
• Learns details for all food and beverage menus served in the clubhouse dining room at all service periods and is able to provide recommendation and substitution advice based on this knowledge.
• Serves food to customers, ensuring presentation standards are upheld, appropriate garnishes and flatware accompany the proper dishes, and adherence to food safety standards is strictly maintained.
• Responsible for serving alcoholic beverages to guests according to state law and company protocol, verifying age by checking valid identification when appropriate.
• Cleans food preparation areas, work surfaces, and dining areas. Monitors supply inventory levels and notify supervisors when supplies need to be replenished.
• Maintains and cleans the dining room and server areas in compliance with all food safety and Hospitality standards of quality.
• Greets customers courteously, answers questions professionally and accurately and escalates issues to leadership as necessary.
• Operates cash registers or point of sale systems to process customer payments accurately. Counts and reconciles cash transactions at the end of shifts and ensures proper documentation.
• Works collaboratively with other food service staff, such as cooks, bartenders, and supervisors, to ensure smooth operations and efficient customer service. Communicates effectively and assists team members as needed.

Job Qualifications

• 0 – 2 years of experience in Food and Beverage or a related field.
• Behavioral Competencies: Collaborates, Communicates Effectively, Customer Focus, Decision Quality, Nimble Learning.
• Techical Skills: Food Preparation, Food Handling, Dishwashing, Customer Service, Cash Handling, Food Service Equipment Operation, Sanitation Procedures, Understanding of Health and Safety Regulations.

About Us

Founded in 1848, Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd’s of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, Westfield has revenues in excess of $4 billion and more than $10 billion in assets.

Equal Opportunity Employer

United States: All applicants receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, or status as a protected veteran. United Kingdom: Westfield is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.