Seasonal Host - Westfield Country Club

About the role

This position is a dual role at the club, offering experience at two highly interactive, guest-facing positions at the club. Organizational skills are developed and tested in the role of host, where reservation details are very important, and lines of walk-in customers must be greeted promptly and delegated to server sections properly to ensure proper flow in the dining room. Meanwhile, the host needs to answer incoming phone calls and handle to go orders with effortless grace. Your role is incredibly important to avoid over seating, chaos, and customer dissatisfaction at the club.

Responsibilities

• Prepares work area for daily operations by making sure the designated workstations are properly stocked and sanitized.
• Learns and operates the software to process and organize reservations and other dining room management applications.
• Courteously answers phones according to company standards and provides assistance to callers.
• Achieves the high standards of quality, production, cooperation, and service set by the company for our employees, guests and customers.
• Operates and cleans beverage dispensers, coffee brewers, and other foodservice and beverage equipment.
• Works cooperatively and effectively with peers and leadership to complete team tasks, serve as back-up for other team members as assigned and minimize customer service issues.
• Learns the menu items, garnishes, appropriate sauces, sides, and utensils to accompany specific items.
• Can expedite items from the kitchen pickup window, identifying menu items by sight and delivering them to the proper customer at the proper table according to printed tickets.
• Cleans food preparation areas, work surfaces, and dining areas.
• Maintains supply inventory levels and notify supervisors when supplies need to be replenished.
• Maintains the dining room and server areas in compliance with all food safety and Hospitality standards of quality.
• Greets customers courteously, answers questions professionally and accurately and escalates issues to leadership as necessary.
• Operates cash registers or point of sale systems to process customer payments accurately for to go orders.
• Counts and reconciles cash transactions at the end of shifts and ensures proper documentation.
• Works collaboratively with other food service staff, such as cooks, bartenders, and supervisors, to ensure smooth operations and efficient customer service.
• Communicates effectively and assists team members as needed.

Qualifications

• 0 - 2 years of experience in Hospitality Management or a related field.

Skills

• Customer Service
• Safety and Security Systems
• Telephone Handling
• Cash Handling
• Reservation Systems
• Table Management
• Time Management
• Point of Sale Systems

Benefits

The Spring of 2026 will open with a brand-new clubhouse, a state-of-the-art dining room and bar, a new pool facility, and an exciting new menu and concept. Join a new food and beverage team where personal development is a promise, where every member has the opportunity to contribute and learn, and where every member of the team is valuable.

Pay

Pay starts at $11 per hour plus tips.

Schedule

N/A