Seagar's Event & Guest Experience Manager

About the role

This position is responsible for overseeing the flow of the dining room from the front door, managing reservations and VIP guest experiences, coordinating private dining and special events, generating group and event business, and ensuring seamless communication between the kitchen, service team, and guests.

Essential Functions

• Serves as the primary point of contact for guest arrivals and departures.
• Creates a polished, warm, luxury-level first impression for all guests.
• Navigates and manages VIPs, repeat guests, and special occasions.
• Manages reservation pacing and seating flow to support service standards.
• Handles guest concerns and service recovery with professionalism and urgency.
• Oversees and maintains OpenTable reservations, notes, and table assignments.
• Coordinates table plotting and dining room pacing with managers and captains.
• Participates in pre-shift meetings and operational planning discussions. Communicates reservation trends, VIP notes, and large-party details during pre-shift meetings.
• Assists in maximizing covers while protecting service standards and kitchen flow.
• Responds to event and private dining inquiries in a timely and professional manner.
• Captures large-party and private dining business through proactive outreach to businesses, organizations, and community groups.
• Generates special event sales through proactive outreach to businesses, organizations, and community groups.
• Maintains consistent communication with culinary leadership, managers, captains, and service staff.
• Represents Seagar’s professionally within the local community and hospitality market.
• Works alongside the Marketing Director on Seagar’s premium sales and promotional collateral.
• Assists in managing restaurant operations in the absence of the General Manager.
• Maintains consistent availability to perform job duties during the designated afternoon and nighttime shift hours, as scheduled.

Supportive Functions

• Supports daily operational organization and flow of service.
• Affords leadership in maintaining Seagar’s hospitality and presentation standards.
• Coordinates and participates in Seagar’s involvement in onsite and offsite community events.
• Promotes restaurant, events, and private dining opportunities actively during community and networking events.

Qualifications

• Education: Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities. High school diploma preferred.
• Experience: Prior food and beverage experience required. Prior fine dining and/or luxury events experience preferred.
• Licenses and Certificates: Ability to obtain any government required licenses or certificates.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free daily meal service (lunch or dinner)
• Health insurance
• Paid time off
• Vision insurance