Guest Experience Manager

Position Description

The Guest Experience Manager will supervise and execute all aspects of the museum floor operations with a primary focus on the ticketing and guest services functions. This customer-focused position must ensure that all of the areas perform successfully, meeting the operational, professional, and customer standards of the museum to deliver a world-class visitor experience.

• Supervise all departmental staff members and assist with any job function when needed
• Successfully oversee the daily operating plan, including management of first aid and lost and found
• Create a fun, positive, inclusive team environment for all staff members
• Monitor departmental standards with a focus on delivering a World Class Visitor Experience
• Manage and evaluate staff performance
• Be responsible for staffing; including recruiting, interviewing, hiring, and training
• Assist with customer service training and reward and recognition programs for all front line staff
• Assign and adjust staff members on the daily schedule to cover the museum based upon the days business pressures
• Ensure the security of all revenue collected through the ticketing area by observing established theft deterrence measures
• Execute the daily box office cash out including verifying all vouchers and coupons
• Be responsible for safe reconciliation and ordering operating funds as needed

Position Requirements

• A Bachelor's degree is preferred or a minimum of 3 to 5 years of experience managing staff in a sales and customer service setting are required
• Proven success operating within a high-volume ticketed venue or visitor facing organization
• Experience coaching, motivating, and monitoring staff members in a fun, energetic environment
• Must be able to stand and walk for long periods of time
• Ability to handle multiple tasks, make decisions and work in a busy environment
• Outgoing, positive, and team-oriented personality
• Strong problem-solving skills
• Excellent Oral communication skills

Status

Full-time, 37.5 hours per week (work schedule subject to change based upon business needs and attendance; must be available to work evenings, weekends and holidays)

Pay

$60,000 - $65,000

Benefits

• TFI offers a comprehensive benefits package including health, dental, and vision, 401K, life insurance and disability coverage
• We also offer generous Paid Time Off, paid holidays, and numerous wellness program benefits