Guest Experience Manager
Core Responsibilities
- Leverage all available resources to deliver a world-class experience for guests, staff, and the Impact Community.
- Drive training and career development of the Guest Experience team through Impact Academy (LMS) while overseeing staff performance, recognition, and growth.
- Ensure seamless guest experience (FOH) operations by optimizing systems, enhancing communication, and driving efficiency in both dining room service and food & beverage production.
- Utilize Impact’s industry-leading tech stack to support management of the fiscal budget, boost sales, and prime cost control tools while contributing to ownership of P&Ls.
- Lead staff relations by upholding employment standards, addressing concerns, leading mentorship and coaching.
- Support leadership of weekly Restaurant Management meetings, setting clear objectives, tracking action plans, and keeping the team aligned on upcoming initiatives.
- Collaborate and learn from the Restaurant Management and Regional Operations Manager to execute financial goals, team development strategies, and guest satisfaction initiatives.
Skills
- 2 years of restaurant team leadership & management
- Excellent communication skills; ability to communicate effectively, respectfully and work well with others in a team based setting
- Ability to execute and thrive in a quick paced hospitality environment
- Exceptional time management and organizational skills with the ability to multitask when required
- Be able to work in a standing position for extended periods of time
- Availability to work days, evenings, and weekends as business requires
- Champion for food safety and public health practices
- Food Handlers Certification
- Barista experience
Compensation
Guest Experience Managers earn between $70,000 - $90,000 per year in overall earnings, benefit from a meal stipend, a substantial discount on Impact Kitchen products, have opportunity to enroll in health benefits, earn paid vacation and sick time, and have flexible scheduling to accommodate a healthy balanced lifestyle.
Team & Department
The GEM makes an impact everyday through leading our front-of-house operations, supporting the Restaurant General Manager in running a profitable business and being a role model for Impact Kitchen’s brand and values. The GEM maintains all of the restaurant's assets, leads front of house recruitment, training, employee schedules and operational efficiency. The GEM coaches and trains our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Manager reports to the Restaurant General Manager.
Compensation
Guest Experience Managers earn between $70,000 - $90,000 per year in overall earnings, benefit from a meal stipend, a substantial discount on Impact Kitchen products, have opportunity to enroll in health benefits, earn paid vacation and sick time, and have flexible scheduling to accommodate a healthy balanced lifestyle.
Team & Department
The GEM makes an impact everyday through leading our front-of-house operations, supporting the Restaurant General Manager in running a profitable business and being a role model for Impact Kitchen’s brand and values. The GEM maintains all of the restaurant's assets, leads front of house recruitment, training, employee schedules and operational efficiency. The GEM coaches and trains our Guest Experience Team Members. In this role you will have the opportunity to collaborate with colleagues from multiple levels of the organization. The Guest Experience Manager reports to the Restaurant General Manager.
Qualifications
2 years of restaurant team leadership & management
Benefits
Benefit from a meal stipend, a substantial discount on Impact Kitchen products, have opportunity to enroll in health benefits, earn paid vacation and sick time, and have flexible scheduling to accommodate a healthy balanced lifestyle.
Pay
$70,000 - $90,000 per year
Schedule
Available to work days, evenings, and weekends as business requires