Guest Experience Manager -

About the Role

Responsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.

Responsibilities

• Assist in member service oversight making sure all staff are always providing great customer experience
• Very involved in all front desk related tasks
• Greet/meet potential members and provide gym tour
• Assist to facilitate member service issues and questions
• Provide backup support to Club Manager as needed
• Assist overseeing cleanliness and appearance of gym
• Assist in managing marketing efforts. Making sure staff is aware and trained on all current marketing promotions
• Assist in ordering supplies, keeping inventory and tracking reports as needed

Qualifications

• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Employee Recognition Program

The Team Lead position is a developmental position in our manager pipeline. It is the first step along our progressive, Purple Path, to becoming a Club Manager. Team Leads learn the Planet Fitness culture and experience, while simultaneously building their leadership and development skills. Team Leads who successfully complete the Team Lead program, would then move onto Manager in Training and if successful, a Club Manager position.

Reports to: Club Manager | Status: Full Time / Non-Exempt