Sea Logistics LCL Customer Care Specialist, Export

About the role

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimizing processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods but also making small and big moments possible for people all around the world.

How you create impact

• Serve as a key customer-facing contact for LCL export shipments, delivering exceptional service and support throughout the shipment lifecycle.
• Manage customer inquiries across multiple communication channels and ensure prompt resolution of issues and service requests.
• Support customer onboarding and implementation activities to ensure a smooth transition and positive customer experience.
• Provide shipment visibility updates, rate support, and proactive communication throughout the shipment lifecycle.
• Collaborate closely with internal stakeholders, vendors, operational partners, and the Bogotá operations team to facilitate efficient shipment execution.
• Maintain accurate customer, shipment, and transactional information within company systems.
• Document customer interactions and support accurate shipment file processing in accordance with established procedures.
• Follow standard operating procedures (SOPs) and ensure compliance with customer requirements and company guidelines.
• Monitor customer needs and key performance indicators (KPIs), helping to identify service improvement opportunities and corrective or preventive actions.
• Review, acknowledge, and dispute invoices within the accounting system as required to support accurate billing and financial processes.
• Effectively prioritize competing tasks and customer requests in a dynamic FAK environment with varying shipment profiles and requirements.
• Build and maintain strong customer relationships while contributing to customer retention and satisfaction.
• Support operational consistency, service quality initiatives, and continuous improvement efforts across the LCL Export Customer Care team.

What we would like you to bring

• 1+ years of freight forwarding experience, specifically in sea logistics export.
• Strong customer service and communication skills with the ability to build relationships and resolve issues effectively.
• Ability to work collaboratively with customers, carriers, vendors, and cross-functional teams.
• Strong organizational, problem-solving, and time-management skills in a fast-paced environment.
• Proficient in MS Office 365.

Pay

Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations.

Benefits

Kuehne+Nagel offers a dynamic global work environment with opportunities for excellent training programs and career mobility. The company is committed to Equal Employment Opportunity ("EEO") and compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation.