Customer Care Specialist

About the role

We are seeking Customer Care Specialists to join our team in Holladay, UT. Our Customer Care Specialists guide individuals through a structured service program designed to support personal progress and well-being. No specialized experience is required; comprehensive training and certification are provided.

Responsibilities

• Provide one-on-one support during scheduled service sessions
• Operate specialized program equipment and tools (training provided)
• Encourage participants using simple tools like journaling, goal setting, and reflection
• Create a welcoming, calm environment for every individual you work with
• Keep accurate records of session progress and communicate updates with team members

Requirements

• 2+ years of full-time professional experience (any industry)
• Strong verbal and written communication skills
• Reliable, hard-working, and open to feedback
• Background check and drug screening required

Qualifications

We value attitude, compassion, and reliability. This role is a great fit for individuals coming from customer service, hospitality, retail, education, coaching or mentoring roles, or any people-focused profession.

Skills

N/A

Benefits

• 90% employer-paid medical, dental & vision coverage
• 10 days PTO (15 after 1 year) + 10 paid holidays
• 401(k) program
• Fast advancement opportunities as we continue to grow
• A supportive, team-oriented culture

Pay

$23-$30/hr + quarterly performance based bonuses

Schedule

N/A

Benefits

• 90% employer-paid medical, dental & vision coverage
• 10 days PTO (15 after 1 year) + 10 paid holidays
• 401(k) program
• Fast advancement opportunities as we continue to grow
• A supportive, team-oriented culture

Why Join Serenity?

At Serenity, your work has a real impact. You'll be part of a team that values positivity, growth, and helping people move forward. Benefits include 90% employer-paid medical, dental & vision coverage, 10 days PTO (15 after 1 year) + 10 paid holidays, a 401(k) program, fast advancement opportunities, and a supportive, team-oriented culture.

Ready to Join the Team?

Apply today and become part of a company where your work helps create positive change for others.

About Serenity

Serenity is a growing organization focused on delivering structured programs designed to help individuals make meaningful progress in their lives. Our team combines innovative tools with a supportive, people-first approach to create experiences that truly make a difference.

Equal Opportunity Employer

All qualified applicants are encouraged to apply.