Customer Care Specialist
Keystone RV · Goshen, IN · 10 mo ago
Customer ServiceFull-time
Key Responsibilities
- Respond to customer and dealer inquiries via phone and email in a timely and professional manner
- Provide technical assistance related to RV systems (electrical, plumbing, HVAC, etc.)
- Troubleshoot product and system issues with clarity and patience
- Document customer interactions and solutions in the CRM system
- Guide customers through product features, warranties, and basic maintenance tips
- Follow up on support cases to ensure satisfaction and resolution
Qualifications
- 2+ years of customer service experience (phone/email)
- Technical knowledge of RV systems OR strong technical aptitude with willingness to learn
- Excellent communication and problem-solving skills
- Detail-oriented with a commitment to high-quality support
What We Offer
- Competitive pay
- Benefits package (health, dental, etc.)
- Supportive team environment
- Opportunities for growth in a fast-moving industry
- Training on RV systems and customer support tools