Customer Care Specialist

About Our Client

Enable Dental is a mobile dental provider focused on delivering high-quality, compassionate dental care directly to patients. The organization aims to improve accessibility and patient-centered service through an innovative care model that coordinates seamlessly with clinical teams to offer tailored dental solutions.

About the Opportunity

The Customer Care Specialist serves as a primary point of contact for patients, family members, and clinical staff in a remote capacity. This role manages high-volume inbound communications, ensures accurate documentation in the customer relationship management system, and upholds strict compliance with health information privacy regulations, contributing to effective patient care coordination.

Responsibilities

• Manage high-volume inbound phone calls, emails, texts, and voicemails professionally and empathetically.
• Address patient and family inquiries about dental care plans, scheduling, and service progress.
• Coordinate with Clinical Team Managers and field staff regarding appointment requests and case updates.
• Respond to an average of 60-70 inbound calls daily along with substantial email correspondence.
• Maintain accurate and timely records of all interactions and status updates in the CRM system.
• Ensure strict adherence to HIPAA and relevant privacy laws in all communications.

Requirements

• Minimum of 1 year experience in customer service, call center operations, or medical/dental office environment.
• Proficiency with remote communication tools such as Five9, CRM software, Gmail, and Google Workspace.
• Availability during 8am-5pm PST hours.
• Strong verbal and written communication skills, with effective active listening.
• Commitment to confidentiality and thorough knowledge of HIPAA standards.
• Highly organized, detail-oriented, and self-motivated for remote work.

Pay

Competitive hourly rate of $18.00 per hour.

Benefits & Perks

• Medical, Dental, and Vision insurance coverage.
• 401(k) plan with 3% company match.
• Life Insurance.
• Paid Time Off.