Customer Care Specialist

Essential Functions

• Manage 40–70 customer accounts, serving as the primary point of contact for orders, inquiries, and issue resolution.
• Build and maintain customer relationships through regular communication, site visits, and coordination with sales representatives to identify needs and upsell opportunities.
• Partner with internal teams (Sales, Service Centers, Distribution, Quality, Clinical, Regulatory, Legal, Finance) and external vendors to ensure smooth logistics, product availability, compliance, and customer satisfaction.
• Oversee account setup, database management, updates, and flawless rollout of new accounts.
• Monitor and analyze customer usage, trends, and revenue to recommend adjustments in par levels and support business growth.
• Coordinate preventive maintenance schedules, urgent delivery programs, and complaint investigations.
• Handle invoicing, purchase orders, financial contracts, returns, and credits.
• Provide product knowledge, training support, and assistance to customers and internal staff.
• Perform administrative and special project duties including reporting, scheduling, and general office support.

Minimum Requirements

• A high school diploma or equivalent required; higher level degree preferred.
• 2 years’ experience in a pharmaceutical environment.
• Experience working with computer-based enterprise systems and strong process-oriented thinking.
• Proven decision-making skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office programs, including Excel, Word, and PowerPoint.
• Strong attention to detail with the ability to work both independently and in a team environment.
• Demonstrated ability to collaborate effectively across multiple functional areas.

Preferred

• Pharmaceutical call center experience.

Working Conditions

• Flexibility to work all shifts, including nights, weekends and holiday in center that is open 24 hours a day 7 days a week.

Company Information

• The expected base pay range for this position is $50K - $82K.
• This position is eligible for a bonus in accordance with the terms of the applicable program.

Keenova offers employees a Total Rewards package which includes competitive pay and benefits. To learn more about our Total Rewards benefits please visit: Keenova Careers | Serve and Grow with Purpose | Keenova.