School Operations Admin

Charter Schools USA (CSUSA) is one of the largest and highest-performing education management companies in the United States, proudly serving over 82,000 students in over 150 schools across four states. Founded by Jonathan Hage in 1997, CSUSA's mission is a Relentless Commitment to Student Greatness in School and in Life™. CSUSA provides an academically rigorous education, equipping students with real-world readiness for college or career after graduation. With an unwavering dedication to student success from every background, CSUSA closes achievement and opportunity gaps, delivering on the promise of Strong Minds, Good Hearts™.

About the Role

Join a team dedicated to the mission: Relentless Commitment to Student Greatness in School and in Life™. If you are passionate about inspiring and motivating young learners and prioritize students in education, CSUSA is the right place for you. As a School Operations System Administrator, you will support the organization's operational systems and enrollment reporting by maintaining configurations, data flow, and data quality to meet business needs. You will act as a liaison between vendors and process owners to ensure systems align with organizational requirements, focusing on the integration, launch, and implementation of systems that capture enrollment information from applications to state reporting.

Responsibilities

• Coordinate with stakeholders to support school operational systems.
• Partner with organizational leadership to gather and implement business requirements, completing system configurations within deadlines.
• Facilitate information flow between student information and enrollment systems and services.
• Coordinate training for national and state staff on assigned systems.
• Manage student system service desk tickets for stakeholders, escalating to vendors or teams as needed.
• Train and support staff on change management, service desk procedures, and other processes.
• Oversee change and release management for enrollment systems.
• Act as a liaison between vendors and customers.
• Collaborate with staff and departments on projects, data requests, analysis, reporting, and custom reports.
• Partner with end users and department managers to ensure data is available, reliable, consistent, accessible, and secure.
• Provide insight into data integrity and cleanliness for enrollment systems.
• Facilitate continuous improvement between the Marketing and Enrollment and ITSS departments to meet organizational needs for enrollment reporting.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in education, computer science, or a related field, or equivalent experience.
• 3+ years of experience managing an enrollment system and enrollment reporting.
• Experience in reporting data submissions for state departments.
• Highly detail-oriented with the ability to manage daily activities and short/long-term projects under pressure accurately and responsively.
• Proficient in verbal and written English with strong interpersonal skills.
• Flexible work schedule to address service issues as needed.
• Ability to work under limited supervision following standardized practices.

Qualifications and Skills

• Prior experience with SchoolMint or other enrollment systems.
• Active and attentive listener.
• Ability to communicate ideas in both technical and user-friendly language.
• Ability to work independently with general guidance on outcomes and objectives.
• Strong customer service orientation.
• Organized and able to multitask successfully.
• Excellent oral, written, and interpersonal skills.
• Ability to conduct research into systems issues and products as required.
• Effective documentation and reporting skills.

Work Environment

This role operates in usual office working conditions. The physical demands include light work: exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently. Travel within or outside the state may be required. The position is exempt from overtime provisions under the Fair Labor Standards Act.