Operations Admin

AWP Safety is North America’s leading traffic control specialist. Our team of 6,500 professionals helps secure 2,000 work zones every day – ensuring customer crews, drivers, and our own teams get home safely. We protect those who operate, maintain, and upgrade infrastructure in the energy, broadband, and transportation sectors and provide traffic control for major events like the Boston Marathon. Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and a sense of urgency.

About the role

The Operations Administrator is an essential role on the Operations team. The admin has the freedom to work independently but is a vital part of the team. They assist with multiple projects and duties, including inbound/outbound calls, coordinating repairs and customer relations to ensure satisfaction after work is complete. Performing with a focus on accuracy, timeliness and responsiveness and high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

Responsibilities

• Collaborate with and assist the Billing Specialist, Operations Manager and Branch Manager with orders and customer needs
• Assist with payroll and general accounting functions
• Answer incoming phone calls and transfer to the correct person
• Respond, compose, and send e-mail correspondence throughout the company in a timely manner
• Provide customer support via email, phone, or in person
• Inform customers of current promotions or special sales
• Engage in learning and communicating all Statewide products and services
• Compliance with all company safety standards and procedures
• Creatively work with team members on sales strategies
• Other duties as assigned
• Engage in company safety programs and support those efforts as needed

Requirements

• 1-3 years' experience in office administration
• Strong customer service skills
• Previous payroll and/or accounting experience
• Experience applying payments in GP/accounting software
• Experience handling invoices regarding any labor
• Good understanding of processes and procedures for error-checking
• Ability to multitask
• Knowledge of construction, traffic control, or infrastructure industries preferred, not required
• Strong communication skills, both written and oral; bilingual a plus
• Excellent computer and internet skills
• Results-driven, friendly, tenacious, ability to work independently, and have a positive attitude
• High energy and self-motivated
• Team focused and supportive of the company’s direction
• Organization skills
• Document management
• Proficiency in Microsoft Office
• Accounting software programs/knowledge a plus

Work Environment and Physical Demands

• Hours of operation are typically 8 a.m.–5 p.m., Monday–Friday
• 40-hour workweek
• Primarily sedentary or working at a desk
• Occasionally lift and move 10–25 pounds
• Proficient literacy
• Frequently required to stand, walk, or reach with hands and arms
• Use of computer and standard office equipment such as printer, copier, scanner, calculator, fax machine, telephone, and badge machine

Benefits

• Benefits-eligible 1st of the month following hire
• 3 medical plan options and 2 dental plan options
• Additional benefits such as Legal and Identity Shield, Accident, and Critical Illness
• Company-paid $50,000 in basic life insurance
• Company-paid long-term disability (LTD)
• Health Savings and Flex Spending Accounts available
• 401(k)
• Paid Time Off & Paid Holidays

AWP Safety is an Equal Opportunity Employer. AWP named one of America’s Greatest Workplaces 2023 for Diversity.