School Based Community Resource Coordinator - Bilingual

About the role

The School Based Community Resource Coordinator (CRC) will serve individuals and families across the economic stability spectrum of need, increasing opportunities for low- to moderate-income individuals and families to obtain assistance in and support for meeting critical needs, overcoming barriers to self-sufficiency, and creating a pathway to financial stability.

Responsibilities

• Perform case management duties, including client intake interviews, referrals, and follow-ups using the Readiness Tool and other care coordination tools;
• Become a certified Community Health Worker providing wrap around services;
• Learn to successfully navigate and utilize Charity Tracker and maintain client case files, including outcomes, assistance, and referrals;
• Complete IRS VITA training at the advanced level and complete and file client taxes as needed during tax season;
• Aid in the supervision of VITA sites as needed;
• Maintain client confidentiality at all times;
• Successfully track, manage, and report goal attainment in Charity Tracker;
• Initiate collaborative opportunities that grow partnerships related to basic needs and financial stability services;
• Attend personal development and leadership seminars as requested, as well as workshops, staff meetings, webinars, conferences, training refresher courses and meetings;
• Maintain integrity and keep all sensitive information confidential.

Qualifications

• Bachelor’s degree from an accredited college or university required, preferably in human services, administration, social work or some related field;
• Must be fluent in both English and Spanish (written and verbal), with the ability to effectively communicate, provide case management services, and build relationships with Spanish-speaking students, families, and community partners;
• At least 2 years’ experience in program coordination;
• At least 2 years of case management, coaching, or mentoring not required, but preferred;
• Ability to obtain volunteer tax preparer certification;
• Strong ability to effectively communicate both verbally and in written format;
• Strong interpersonal skills with the ability to work independently or with others as a team;
• Ability to develop strong professional working relationships and collaborate with both internal and external partners;
• Ability to persuade or influence others in favor of a service, point of view, or course of action;
• Strong ethical standards, reliability, accountability, professional excellence, positive attitude, and confidentiality;
• Maintain a high level of integrity for self and others;
• Demonstrated excellent customer service skills;
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work;
• Ability to multi-task, prioritize, and deal with interruptions while meeting timely deadlines;
• Ability to change course of action due to shifts in work demands;
• Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks;
• Demonstrated ability to understand concepts, practices, and procedures with ability to use in varied situations;
• Demonstrated ability to present information to diverse audiences;
• Demonstrated ability to contribute to important strategy, operational and business decisions that affect departments;
• Demonstrated ability to develop solutions using creativity, resourcefulness, innovation, negotiation, and diplomacy;
• Demonstrated ability to adapt and persevere;
• Demonstrated ability to exhibit extreme integrity and confidentiality;
• Demonstrated strong organizational skills and attention to detail;
• Regular and sustained attendance is required;
• Must have valid driver's license and access to transportation throughout the workday.

Skills

• Community Expertise
• Instills Trust
• Network Oriented
• Relationship-Oriented

Benefits

Competitive benefits include:

• Insurance: Medical, dental, and vision insurance. Employee-only dental and vision coverage, as well as supplemental life/AD&D insurance, short-term disability insurance, long-term disability insurance, and two employee assistance programs, are provided at no cost.
• Retirement: 401k with 3% safe harbor contribution and up to 2% discretionary employer match.
• Time away from work: 13 annual holidays, paid annual vacation time accrued based on tenure, paid annual sick leave, up to 4 weeks of paid family care leave and 4 additional weeks of unpaid family care leave.
• Earned Wage Access: We partner with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday.
• Flexible work environment
• Supportive and caring team
• Opportunity to make a difference in our community

Our Commitment to Opportunity for All

We believe that everyone deserves the opportunity to thrive. And that means everyone. We value the visible and invisible qualities that make you who you are. We welcome that every person brings a unique perspective and experience to advance our mission and strengthen health, youth opportunity, community resiliency, and financial security across our community. We believe that each United Way community member, donor, volunteer, advocate, and employee must have access to solving community problems. We strive to include practices promoting access and involvement of all community members at the center of our daily work. We commit to using these practices for our business and our communities.

Physical Demands and Work Environment

This role includes a variety of activities such as sitting, standing, talking, and using a computer or phone. Occasionally, tasks may involve reaching, bending, kneeling, or lifting and moving items up to 25 pounds. The work environment is typical of an office setting, with moderate noise from phones, printers, keyboards, and visitors. It also involves working at a desk, computer terminal, or in conference rooms. We are committed to creating a workplace where everyone feels included. If any of these tasks or conditions present challenges, we're happy to explore reasonable accommodations to support your success and comfort in this role.

How to Apply

To apply, please email your resume, cover letter, and salary requirements to hr@uwpiedmont.org.