Scheduling Specialist - North Shelby

Why Join Us

• Competitive pay that rewards your hard work
• Medical, dental, vision, and life insurance coverage
• Generous PTO and extended illness benefits
• 401(k) with company match
• Career development, learning opportunities, and advancement pathways
• Licensure and certification reimbursement
• Student loan assistance available for eligible roles
• Employee rewards and recognition programs
• Collaborative, purpose-driven culture making a difference every day
• Additional voluntary benefits such as pet insurance, identity protection, and legal insurance

Responsibilities

• Schedules patient appointments for consultations, tests, procedures, and follow-ups, ensuring proper allocation of time and resources.
• Notifies patients of appointment confirmations, cancellations, or reschedules, as well as providing necessary information and instructions, ensuring a high level of patient satisfaction.
• Accurately enters and updates patient information into the electronic health records (EHR) or scheduling system.
• Works closely with medical staff to align patient appointments with clinical priorities and optimize provider schedules.
• Tracks and manages patient cancellations and no-shows, ensuring timely rescheduling and minimizing disruptions.
• Provides general administrative assistance, including answering calls, managing patient referrals, and coordinating patient files.
• Receives orders from the Order Facilitator and reviews to make sure the orders are valid and complete.
• Asks patients the necessary questions for specific tests and provides the required procedure preparation or instructions.
• Prioritizes work efficiently, including processing STAT orders timely.
• Notifies ordering offices if unable to contact their patient to schedule procedures.
• Offers alternative scheduling options when needed to accommodate patient preferences and medical needs.
• Communicates with physicians, nurses, and other medical professionals to ensure appointments are properly scheduled based on clinical priorities and patient needs.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Requirements

• Associate Degree or certification in Healthcare Administration, Medical Office Administration, or a related field preferred
• 0-2 years of experience in medical scheduling, administrative support, or customer service preferred
• 0-2 years of experience with electronic medical record (EMR) systems, scheduling software, or medical front desk operations preferred

Skills

• Strong knowledge of appointment scheduling, patient flow management, and administrative procedures
• Strong organizational and time-management skills with the ability to handle multiple tasks and deadlines
• Excellent verbal and written communication skills to effectively interact with patients, medical staff, and administrative teams
• High attention to detail and accuracy, particularly in data entry and record-keeping
• Ability to work in a fast-paced environment while maintaining a calm, professional demeanor
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and hospital scheduling or EHR software
• Knowledge of medical terminology is a plus

This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for an employer.

Schedule

No weekends, no holidays, no call