Scheduling Specialist
About the role
The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting.
Supervisor
Scheduling Manager
Responsibilities
- Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database
- Verify if patient is a current or former patient and reschedule with initial treating physician
- Upon request, caller may be routed to initial treating physician team to initiate transfer of care
- Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments
- Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information
- Respond to patient's questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols
- Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day
- Performs patient reminder calls for future appointment dates and documents accordingly
- Document call summary in Athena/EMR system
Requirements
Education: Must have a High School Diploma or equivalent.
Experience: 1-2 years progressive work experience in a medical setting. Knowledge of medical terminology and health insurance. Knowledge of Athena EMR system is a plus.
Skills: Effective interpersonal and communication skills required. Excellent telephone etiquette and customer service skills. Proficient and accurate data entry. Spanish speaking/Bilingual is a plus.
Abilities: Multitasking experience (example: ability to enter data while conducting customer calls). Ability to develop working relationships with internal and external customers.
Other: Other duties to be assigned as necessary and may vary at times, as needed by your immediate supervisor or as directed by the company.
Physical demands/working conditions
- Requires prolonged sitting and computer use
- Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopies, telephone, and other equipment
- Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate information to patients and team members
- Normal but fast-paced work environment