Scheduling Specialist

Responsibilities

• Coordinate participant appointments, troubleshoot conflicts, communicate with stakeholders, and meet appointment turnaround times.
• Manage cancellation and rescheduling requests, ensuring timely communication to all parties.
• Respond to phone calls and emails, screen and resolve inquiries while adhering to documentation standards.
• Provide exceptional customer service and promote core values.
• Maintain and update team member schedule availability in source systems.
• Ensure timely documentation of updates and communications as per department protocols.
• Congduct appointment confirmations and reminders, updating appointments as needed.
• Continuously review and improve scheduling processes, recommending enhancements.
• Provide guidance and support on scheduling processes and procedures.
• Troubleshoot and resolve basic issues, escalating to management when necessary.
• Work a varied schedule including evenings and weekends as required.

Qualifications

• Excellent data entry skills and experience with multiple software platforms, including EMR.
• Minimum of one year of healthcare experience.
• Outstanding customer service orientation, particularly in telephone and written communications.
• Strong problem-solving skills and persistence.
• Excellent organizational and communication skills.
• Ability to work independently with minimal supervision.
• Demonstrated ability to prioritize in a fast-paced environment.
• Experience working with diverse backgrounds and cultures.
• Commitment to supporting vulnerable seniors.