Scheduling Specialist

RAYUS Radiology is looking for a Scheduling Specialist to join our team. DailyPay available — work today, get paid today!

About the role

As a Scheduling Specialist, you will provide services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments.

Responsibilities

• Answer phones and handle calls in a professional and timely manner.
• Maintain positive interactions at all times with patients, referring offices, and team members.
• Schedule patient examinations according to existing company policy.
• Ensure all appropriate personal, financial, and insurance information is obtained and recorded accurately.
• Ensure all patient data is entered into information systems completely and accurately.
• Advise patients of financial responsibilities, appropriate clothing, preparation kits, transportation, and/or eating prior to appointment.
• Communicate scheduling changes to technologists to ensure the highest level of patient satisfaction.
• Maintain an up-to-date and accurate database on all current and potential referring physicians.
• Handle overflow calls for other centers within the market to ensure uninterrupted exam scheduling for referring offices.
• Provide backup coverage for front office team members as requested by supervisor (e.g., rest breaks, meal breaks, vacations, and sick leave).
• Field 1-800 number calls and route to the appropriate department or associate (St. Louis Park only).
• Pre-certify all exams with the patient's insurance company as required.
• Verify insurance for same-day add-ons.
• Use knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization prior to appointment.
• Perform other tasks and projects as assigned.

Requirements

• High school diploma or equivalent.
• Microsoft Office Suite experience.
• Proficient with using computer systems and typing.
• Able to handle a multi-level phone system with a high volume of calls at one time.

Qualifications

• One (1) year of customer service experience (preferred).
• Medical terminology and previous clinical business office experience (preferred).
• Bilingual (preferred).

Schedule

Full-time, Monday–Friday, 9:30 AM–6:00 PM.

Benefits

• Medical, dental, and vision insurance.
• 401k with company match.
• Life and disability insurance.
• Tuition reimbursement.
• Adoption assistance.
• Pet insurance.
• Paid time off (PTO) and holiday pay.

Benefits based on eligibility. DailyPay implementation is contingent upon initial set-up period.