Scheduling Specialist

RAYUS now offers DailyPay! Work today, get paid today!

About the role

RAYUS Radiology is looking for a Scheduling Specialist to join our team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments.

Responsibilities

• Scheduling Activities (85%)
  • Answers phones and handles calls in a professional and timely manner
  • Maintains positive interactions at all times with patients, referring offices, and team members
  • Schedules patient examinations according to existing company policy
  • Ensures all appropriate personal, financial, and insurance information is obtained and recorded accurately
  • Ensures all patient data is entered into information systems completely and accurately
  • Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation, and/or eating prior to appointment
  • Communicates to technologists any scheduling changes in order to ensure the highest level of patient satisfaction
  • Maintains an up-to-date and accurate database on all current and potential referring physicians
  • Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
  • Provides back-up coverage for front office team members as requested by supervisor (e.g., rest breaks, meal breaks, vacations, and sick leave)
  • Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
• Insurance Activities (10%)
  • Pre-certifies all exams with patient's insurance company as required
  • Verifies insurance for same-day add-ons
  • Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Other Tasks (5%)
  • Other tasks and projects as assigned

Requirements

• High school diploma or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time

Qualifications

• One (1) year customer service experience (preferred)
• Medical terminology and previous clinical business office experience (preferred)
• Bilingual (preferred)

Pay

The pay range for this position is $17.14–$24.78 based on direct and relevant experience.

Schedule

This is a full-time position working Monday–Friday from 10:00 AM–6:30 PM CST; includes Saturday rotation.

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Life and disability insurance
• Tuition reimbursement
• Adoption assistance
• Pet insurance
• PTO and holiday pay
• DailyPay (implementation contingent upon initial set-up period)

Remote Position: Yes