Scheduling Specialist II : Hospice

About the Role

The Scheduling Specialist II assists in coordinating the Patient Procedure/Surgical schedule, managing and scheduling complex surgical procedures that may require multiple appointments, add-ons, and emergent procedures. This role facilitates communication between patients, physicians, multiple departments, and staff members, and collaborates with Insurance Verification Specialists to assist with the authorization process.

Responsibilities

• Coordinate pre-procedure diagnostic tests, clearances, treatment plans, and cycles with patients.
• Create and modify patient itineraries as requested.
• Provide clerical support, including patient registration filing, data entry, and preparation of patient charts.
• Assist with the master schedule for procedures and coordinate case resource needs.
• Interact directly with patients in a high call volume environment.
• Participate in continuous quality improvement processes.
• Maintain knowledge of departmental standard operating procedures, including specialized instrumentation, Quality Control requirements, and preventative maintenance.
• Maintain confidentiality.
• Perform other duties as assigned.

Interventional Radiology

• Submit authorizations for IR patients referred by IR Radiologists and obtain authorizations from referring physicians.
• Verify patient pre-procedure diagnostic imaging and clearances are sufficient.
• Provide coverage for Lead Clerk between both campuses, as needed.

Infusion

• Conduct patient check-in and check-out.
• Identify patient needs for additional supportive resources (e.g., caregivers and transportation).
• Confirm and schedule additional appointments as needed.

Requirements

• High School Graduate or equivalent required.
• Minimum of two (2) years’ previous scheduling experience.
• Infusion: Minimum of three (3) years’ previous scheduling experience in a healthcare setting required.
• Excellent interpersonal and communication skills.
• Knowledge of proper body mechanics and safety measures.
• Basic knowledge of Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Healthcare database systems.
• Strong knowledge of basic medical terminology preferred.
• Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members).
• Full understanding of medical insurance procedures required.
• Basic keyboarding minimum 35 WPM preferred.

Certifications

• BLS (Basic Life Support) required within 6 months of hire for Oncology Specialty Clinic roles.
• BLS required upon hire for Irvine Periop and Operating Room roles.
• BLS (AHA) preferred for Heart Valve Clinic.

About Us

Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals, sixteen urgent care centers, eleven health centers, and a network of more than 1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. Hoag serves over 30,000 inpatients and 550,000 outpatients annually.

For over 70 years, Hoag has delivered personalized care and continues its mission to provide the highest quality health care services. Hoag offers specialized care through six institutes: cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health. Hoag was ranked the highest in Orange County and #10 in California in the 2024-2025 U.S. News & World Report.