Hospice Scheduling & Clinical Operations Coordinator

About the role

Hospice of the North Coast hires passionate individuals eager to join our agency's mission: to deliver compassionate, personalized care to patients and their families during end-of-life transitions. We seek compassionate clinicians and administrative staff who take pride in serving as advocates for each patient and who are fulfilled by being part of a very intimate stage of life.

The Hospice Scheduling & Clinical Operations Coordinator is responsible for coordinating and managing patient visit scheduling needs that fall outside of the primary RN case manager schedule. This position plays a key role in supporting the clinical team by ensuring timely nursing visits, assisting with staffing coverage, monitoring patient acuity, and helping maintain compliance with Medicare hospice regulations.

The Scheduling & Clinical Operations Coordinator reviews daily and weekend call logs, coordinates follow-up care needs, schedules urgent and PRN nursing visits, and assists Clinical Managers with daily staffing adjustments due to call-outs, Paid Time Off (PTO), or changing patient needs. This position serves as a central point of communication between clinical staff, management, intake, and other departments to help ensure patients receive the right care at the right time.

This position is based in our Carlsbad office. Any future workplace flexibility is at the discretion of Hospice of the North Coast and based on business needs (evaluated after 90 days).

Schedule

• Training Schedule: Monday-Friday | 8:30 AM - 12:30 PM (during the initial training period)
• Regular Schedule After Training: Monday-Friday | 7:00 AM - 10:00 AM

Responsibilities

• Coordinate and manage patient visit scheduling needs outside of the primary RN case manager schedule
• Support the clinical team by ensuring timely nursing visits and assisting with staffing coverage
• Monitor patient acuity and help maintain compliance with Medicare hospice regulations
• Review daily and weekend call logs, and coordinate follow-up care needs
• Schedule urgent and PRN nursing visits
• Assist Clinical Managers with daily staffing adjustments due to call-outs, Paid Time Off (PTO), or changing patient needs
• Serve as a central point of communication between clinical staff, management, intake, and other departments

Requirements

• High school diploma or equivalent required
• Minimum of two (2) years of healthcare scheduling, hospice, home health, or healthcare administrative experience
• Hospice or home health experience preferred
• Experience coordinating clinician schedules and staffing is preferred
• Valid driver's license and auto insurance

Skills

The ideal candidate is highly organized, dependable, and thrives in a fast-paced environment where priorities can change quickly. They demonstrate excellent time management, critical thinking, and problem-solving skills while maintaining accuracy and attention to detail. Success in this role requires the ability to:

• Effectively coordinate multiple scheduling requests
• Communicate clearly with interdisciplinary team members
• Proactively identify and resolve operational needs

The successful candidate is collaborative, adaptable, customer service-oriented, and committed to supporting high-quality patient care through efficient clinical operations and regulatory compliance.

Benefits

• Matching 401K plan
• Paid Sick Time
• Employee Assistance Program (EAP)