Clinical Scheduling Coordinator

Main Tasks And Responsibilities

• Thoroughly read and understand the clinical protocol and build a schedule of events/activities (Activity Schedule) in accordance with protocol requirements and internal SOPs
• Liaise with team members including Clinical Scheduler, Clinical Lead, Clinic Manager, Investigator, Database Programmer, Laboratory Lead, and Project Manager when building Activity Schedule
• Participate in protocol meetings to discuss requirements for the Activity Schedule (e.g., dose time, stagger interval, priority of assessments, non-standard activities, etc)
• Distribute each version of the activity schedule (draft and final) to the project team
• Ensure any revision to the final activity schedule is posted on the designated shared folder and changes communicated timely to appropriate project team members
• Provide administrative support to Clinical Leads as needed
• Aid in preparing and managing the clinical rota to ensure effective delivery of clinical studies
• Deal and manage effectively with queries arising from the rota from staff and relevant departments
• Deal and manage effectively any last minute or unexpected amendments to the scheduled rota to ensure absence/sickness or activity level changes do not impact on effective delivery of studies or impact on volunteer safety
• Identify desirable changes or modifications to the Scheduling program, which will enhance or improve the scheduling process
• Undertake other duties from time to time to contribute to the effective management of the clinical rotas
• Perform study related tasks within scope of training/qualification

Job Demands

• Very high concentration of work
• Tight deadlines
• Having to juggle a range of tasks/issues simultaneously
• Working in a hazardous environment with high requirement to follow safety procedures
• Working outside normal working hours
• Needing to respond to client demands

Candidate Experience

• In a similar role in a fast paced environment
• Experience in a healthcare environment preferable
• Excellent analytical skills
• High levels of attention to detail
• Ability to manipulate spreadsheets and databases to a high level
• Excellent organisational skills with the ability to prioritize effectively
• Proven problem solving skills
• Excellent communication and interpersonal skills
• Ability to respond quickly to business demands and react to changing circumstances