Scheduling Specialist I, Ophthalmology - Peabody

Job Description

The Scheduling Specialist I coordinates the scheduling for patient procedures and services. The following statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.

Primary Responsibilities

• Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed.
• Is responsible for collecting and data-entering information with high degree of accuracy.
• Statuses all appointments at the time of check-in.
• Confirms that all appointments are statuses by the end of the business day to ensure that all appointments may have appropriate charges posted.
• Enters all future appointment requests and indicates patient preferences or exclusions for dates and/or times.
• Schedules multiple appointments in the proper sequence and within appropriate time frames.
• Regularly rounds with patients in waiting areas and provides patients with status updates as they relate to appointment wait times and changes.
• Maintains patient waiting areas for cleanliness and appearance.
• Works collaboratively with the Access Center at LHMC to schedule patients and create access.
• Maintains department productivity standards.
• Works on the scheduling work queues and recall lists by calling patients to set up appointments.

Required Qualifications

• A high school diploma or GED is required.
• 0-1 years related work experience is required.
• Experience with computer systems is required, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint, or Access.

Competencies

• Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation.
• Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents.
• Independence of Action: Ability to follow precedents and procedures. May set priorities and organize work within general guidelines. Seeks assistance when confronted with difficult and/or unpredictable situations.
• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Health Care Status

This job facilitates the process that may impact patient access to services. Sensory requirements include close work (paperwork, visual examination), color vision/perception, visual monotony, visual clarity less than 3 feet, conversation, telephone. Physical requirements include sedentary work: exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. This job requires constant sitting, fine manipulation using both hands, keyboard use. Rarely there may be power grasping using both hands, pushing/pulling using both hands.

Pay Range

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

About the Role

Beth Israel Lahey Health is a growing team of more than 35,000 people working together to care for and protect our patients, our colleagues, and our communities. Your skill and compassion can make us even stronger. We are committed to providing equal opportunity employment and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.