Patient Scheduling Coordinator, Ophthalmology

Full-time, benefits-eligible position with a 40-hour workweek, Monday through Friday, 8:00 AM–5:00 PM.

About the Role

The Patient Scheduling Coordinator coordinates patient care activities, including scheduling appointments, managing diagnostic testing, and facilitating communication between patients, providers, and clinical teams. This role requires independent judgment, strong organizational skills, and a high level of customer service in a fast-paced clinical environment.

Responsibilities

• Schedule clinical appointments for new and returning patients, prioritizing based on clinical urgency using IDX and other scheduling systems
• Coordinate laboratory work and diagnostic testing utilizing systems such as LastWord, NotesLink, and Logician
• Assess patient needs via phone and determine appropriate scheduling timeframes
• Facilitate coordination among providers, patients, nursing staff, and external partners to ensure completion of required testing and documentation
• Coordinate inpatient and outpatient testing, including logistics such as transportation and timing
• Prepare patient charts and ensure all required documentation is complete prior to visits
• Address patient inquiries regarding clinic policies and assist in resolving concerns or complaints
• Support patient needs, including accommodations such as interpreter services
• Assist in training and onboarding of new staff
• Process required system transactions and assist with medical coding and billing accuracy
• Coordinate surgical procedures, including scheduling, pre-certifications, and resource planning
• Perform financial-related tasks such as insurance authorization and billing inquiries
• Participate in required training and departmental meetings; maintain compliance with all policies
• Perform other duties as assigned

Requirements

• High school diploma or GED required
• Minimum of three (3) years of clerical experience, including at least six (6) months at a Patient Scheduling Coordinator level or equivalent
• Basic Life Support (BCLS) certification required within 30 days of hire
• Must successfully complete and maintain required internal certification program and accuracy standards

Qualifications

• Knowledge of third-party payors and basic understanding of ICD and CPT coding (or willingness to obtain)
• Strong data entry skills (minimum 5,000 keystrokes per hour with ≤3% error rate)
• Ability to work independently in a high-volume clinical environment
• Strong multitasking and organizational abilities
• Experience with IDX, Medipac, LastWord, or similar systems preferred
• Familiarity with managed care or health insurance processes
• Excellent customer service and communication skills

Work Environment

• Medical office setting
• Well-lit, climate-controlled workspace

Physical Requirements

• Frequent sitting, typing, and phone communication
• Occasional standing, walking, bending, and reaching
• Ability to lift up to 20–50 lbs. as needed

Pay

$20.80 - $31.20 per hour.

Benefits

• Paid Time Off programs
• Health and welfare benefits (medical, dental, vision, life, short- and long-term disability)
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Premium pay such as shift, on call, and more based on role
• Incentive pay for select positions
• Opportunity for annual increases based on performance

About the Organization

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health serves nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.