Patient Service Coordinator (Ophthalmology)

About the role

We are seeking a Patient Service Coordinator to join our team at Wilmer Bethesda.

Responsibilities

• Screens patient calls and medical issues.
• Answers patient questions where appropriate and determines if physician response is required.
• Registers patients for clinical appointments using electronic medical record system (epic).
• Conducts screening for all patients and visitors.
• Answers phones and provides routine information to callers.
• Responds to medical records requests. Scans medical records documents into the electronic medical records system.
• Maintains accuracy in the in-basket in the electronic medical record system. Handles routine in-basket requests and forwards other messages to the appropriate resource.
• Documents appropriately in the system.
• Collections time of service payments, provides receipts, and prepares end-of-day reconciliation.
• Discusses patient charges, if appropriate, with patients and/or patients' families.
• Assists with basic insurance and third-party queries and explains payment policies.
• Aids with back-office duties as needed to ensure consistent patient flow.
• Reschedules patients when provider clinic schedule changes.
• Maintains familiarity with various types of medical insurance to properly schedule patients and answer patient questions.
• Schedules patients for laboratory tests, medical examinations, and procedures.
• Resolves any scheduling conflicts. Uses automated records systems to access, enter, and edit patient information.
• Coordinates patient appointments either within the office or between other offices and/or departments.
• Verifies and enters pre-registration and insurance information into the electronic medical record system (Epic).
• Obtains and/or verifies patient's demographic data by phone or in person.
• May obtain pre-certifications as required by patients' health care insurers or managed care providers.
• Fills vacancies due to cancellations.
• Responds to requests for completion of various medical forms for patients (MVA forms, disability forms, worker’s compensation forms, etc.).
• Demonstrates awareness of limitations of institutional resources and seeks to maximize physician scheduling within this context.
• Proactively seeks to schedule/reschedule patients for efficient utilization of resources (e.g., backfill to cover cancellations or add urgent appointments).
• Operates personal computer to access e-mail, electronic calendars, and other basic office support software.
• Provide other duties as assigned.

Qualifications

• High School Diploma or graduation equivalent.
• One year work experience in customer service required.
• Two years related work experience preferred.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
• Two years of college or equivalent work experience preferred.
• Two years related ophthalmology/JHH system work experience strongly preferred.
• Medical terminology and knowledge of medical insurance coverage preferred.

Benefits

Commensurate with experience.

Pay

$16.20 - $28.80 HRLY ($22.00-26.00/hour targeted)

Schedule

Monday-Friday, 8:30 am - 5:00 pm