Patient Service Coordinator
Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it offers the benefits of temporary employment while making you feel like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians, and allied health professionals in the world. You'll have exposure to cutting-edge technology and groundbreaking medical research.
About the role
The Patient Service Coordinator (front desk) is responsible for checking in patients for their appointments, checking out patients and assigning follow-up appointments if necessary, verifying insurance, collecting payments, processing referrals, and answering phones. The PSC also assists providers as needed.
Responsibilities
- Provide friendly, courteous, and confidential assistance to patients and their family members/representatives.
- Follow HIPAA guidelines at all times.
- Use the EPIC system for patient registration, scheduling, check-in, check-out, processing referrals, and communicating patient messages to providers.
- Input insurance information accurately.
- Handle in-basket messages sent to the Front Desk Pool in a timely fashion.
- Check Right-fax and forward to the proper provider/staff. Send faxes through Right-fax.
- Scan appropriate faxes into the patient record in Epic.
- Schedule pre-op appointments and ensure orders from referring providers have been received.
- Fill vacant appointment slots due to cancellations.
- Verify Medical Assistance eligibility via the Electronic Verification System (EVS).
- Verify all other insurances using RTE in EPIC.
- Check eligibility for grant patients prior to patient arrival for visit.
- Verify demographic information (address and phone number) and insurance information at each visit and make necessary corrections.
- Scan picture ID and insurance card into EPIC at first visit and verify at all subsequent visits.
- Call insurance company if information on insurance card is incorrect.
Requirements
- Minimum of high school diploma or equivalent required.
- Knowledge of business, insurance, and/or medical terminology and an excellent command of English grammar and spelling.
- EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment.
Location & Schedule
5200 Eastern Avenue
Monday–Friday, 8:30 AM–5:00 PM
Pay
$24 per hour