PATIENT SERVICE COORDINATOR

About the role

Oversees day-to-day front desk operations of the clinic, including scheduling and billing. Provides excellent customer care.

Responsibilities

• Answers clinic phone line during business hours and makes reminder calls as needed
• Communicates with insurance companies regarding referrals, prior authorizations, and other insurance-related issues
• Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends
• Maintains office condition and requests repairs as needed
• Provides general support to the clinical staff
• Under the guidance of the front desk supervisor, manages clinicians’ and prescribers’ schedules
• Covers front desk as needed
• Takes clients’ referral information, triages urgency of the appointment, verifies insurance
• Runs and distributes reports as assigned by an administrator and clinic supervisor
• Other duties as assigned by Clinic Director and Clinic Supervisor

Requirements

• Minimum Bachelor’s degree is required
• Minimum of 5 years of administrative experience